Required Skills & Experience

• 2+ Years of Customer Success Support and Client Facing Roles.
• Strong Verbal skills
• Bachelor Degree in Business, Marketing, Communications, or a related field.
• Proven ability to solve problems and challenge in real time.
• Confident communicator
• Fluency in French
• SaaS Business or Marketing Agency (not creative work so need to look out for that) or Hotel, hospitality business is also good- no call centre experience!

Nice to Have Skills & Experience

SaaS Experience

Marketing Experience

Job Description

Insight Global is seeking a Bilingual Customer Success Support. This role is essential in supporting clients and ensuring they have a seamless experience with the company’s platform. The successful candidate will serve as a subject matter expert on both the platform and the rules and guidelines that govern it, acting as a trusted partner to clients and internal teams. This is a highly client-facing role that combines customer success, account management, and operational oversight, with a strong focus on problem-solving, relationship building, and platform adoption.

Key Responsibilities

• Serve as the primary point of contact for clients, ensuring a positive and seamless experience across all interactions

• Act as a subject matter expert on the platform, including compliance guidelines, workflows, and processes

• Support clients through multiple communication channels, including phone, email, and in-platform messaging

• Troubleshoot technical and process-related issues, guiding users through solutions in real time

• Build and maintain strong relationships with repeat clients, providing consistent and professional support

• Oversee and manage client programs to ensure accuracy, efficiency, and compliance with brand or platform requirements

• Handle escalated client issues, providing thoughtful resolutions and clear explanations when needed

• Partner with internal teams to support campaign execution and ensure client goals are met

• Maintain detailed records and documentation while operating in a structured, high-volume environment

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay range up to $80,000/yr