Top Benefits
About the role
About Us
Steele’s Transportation Group (Steele’s) specializes in providing scheduled LTL Freight in Alberta, as well as local pickup and delivery from our terminal hubs in Calgary and Edmonton. Steele’s has a strong reputation for our service, which we have been building since 1957.
Steele’s is an asset-based business that utilizes a fleet of dedicated equipment, including company-owned assets and owner-operator equipment working as subcontractors, along with carrier partners, to provide safe, timely, and competitive freight services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary, Red Deer, and Edmonton, and we do have staff and/or drivers based in each of these major cities.
https://fmicanada.com/about-us/
Job Title: Dispatcher
Job Responsibilities
A dispatcher plays a critical role in keeping freight moving efficiently while balancing customer expectations, driver safety, and operational costs. Key responsibilities include:
Load Planning and Dispatching
Assign loads to drivers based on appointments, routes, availability, hours of service, and equipment. Optimize routes to maximize efficiency and minimize empty miles. Coordinate pickups, deliveries, and transfers between terminals.
Driver Communication
Maintain regular communication with drivers throughout their shifts. Provide clear instructions for pickups, deliveries, and schedule changes. Support drivers by resolving issues such as delays, equipment problems, or customer concerns.
Customer Service
Keep customers informed about shipment status and estimated delivery times. Respond promptly to customer inquiries on the status of a shipment. Handle delivery exceptions professionally and work toward timely resolutions.
Time Management
Prioritize urgent shipments while maintaining service commitments. Coordinate multiple deliveries and pickups simultaneously. Adapt quickly to changing schedules and unexpected disruptions.
Regulatory Compliance
Ensure drivers comply with Hours of Service (HOS) regulations.
Problem Solving
Respond quickly to breakdowns, traffic delays, weather events, or missed appointments. Develop contingency plans to minimize service disruptions. Make informed decisions under pressure while maintaining operational efficiency.
Equipment Management
Monitor trucks and trailer availability.
Coordinate equipment repairs and maintenance with the terminal manager
Ensure equipment is assigned appropriately based on freight requirements.
Documentation and Record Keeping
Close manifests, driver messages, and ensure PODs are uploaded.
Coordination with Operations
Work closely with warehouse staff, dock supervisors, customer service representatives, and managers. Coordinate with warehouse on driver start times.
Performance Monitoring
Track on-time pickup and delivery performance. Monitor driver productivity and route efficiency. Identify opportunities to improve service and reduce operating costs.
Education And Experience Requirements
High school diploma required; post-secondary education in logistics, business administration, or a related field is preferred. Three to five years of proven experience as a dispatcher or in a related logistics, transportation, or customer service role.
Qualifications/Skills
Excellent communication, interpersonal, and customer service skills
Ability to multitask, prioritize competing demands, and manage time effectively. Strong organizational, coordination, and problem-solving skills. Proficiency with Microsoft Office and the ability to learn new software and systems quickly. Working knowledge of fleet management or dispatch software. Multilingual skills are considered an asset. Ability to remain calm, professional, and effective when managing delays, customer concerns, and competing priorities.
Are You a Good Fit?
Think you have what it takes? Are you ready to join a great team? Please submit your application today!
Job Type
Full time
Schedule
Ø Shift hours ( between 9 and 10 hours a day)
Ø Monday to Friday
Ø In–Person – Calgary Terminal
Benefits
Comprehensive Health and Dental care
Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Personal paid time off Paid Sick Leave Paid Study Leave Tuition reimbursement
Ability to commute
Ø Calgary, AB: Reliably commute or plan to relocate before starting work (required).
Experience
Ø 3-5 Years
Not the right fit? Search for Dipatcher jobs in Calgary, Alberta, Canada
About Steele's Transportation Group
When it comes to delivering across the province of Alberta, you cannot go past the trucking company in Calgary that everyone trusts: Steele's Transportation Group. Since 1957, Steele Transporation Group has been providing reliable, competitive and professional trucking services to everyone in Calgary, Edmonton, Red Deer, and even into the USA. Our reputation has been built on our ability to produce results, provide customers with reliable support and competitive prices, and deliver everything from envelopes to a 53′ trailer load. With the latest equipment and modern logistic technological systems, we can find the best routes for your deliveries, saving you time and leaving you stress-free. To speak to one of the leading trucking companies in Calgary, Red Deer and Edmonton, contact our Head Office on 403-264-0808 or check out our website.
Similar Jobs
Top Benefits
About the role
About Us
Steele’s Transportation Group (Steele’s) specializes in providing scheduled LTL Freight in Alberta, as well as local pickup and delivery from our terminal hubs in Calgary and Edmonton. Steele’s has a strong reputation for our service, which we have been building since 1957.
Steele’s is an asset-based business that utilizes a fleet of dedicated equipment, including company-owned assets and owner-operator equipment working as subcontractors, along with carrier partners, to provide safe, timely, and competitive freight services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary, Red Deer, and Edmonton, and we do have staff and/or drivers based in each of these major cities.
https://fmicanada.com/about-us/
Job Title: Dispatcher
Job Responsibilities
A dispatcher plays a critical role in keeping freight moving efficiently while balancing customer expectations, driver safety, and operational costs. Key responsibilities include:
Load Planning and Dispatching
Assign loads to drivers based on appointments, routes, availability, hours of service, and equipment. Optimize routes to maximize efficiency and minimize empty miles. Coordinate pickups, deliveries, and transfers between terminals.
Driver Communication
Maintain regular communication with drivers throughout their shifts. Provide clear instructions for pickups, deliveries, and schedule changes. Support drivers by resolving issues such as delays, equipment problems, or customer concerns.
Customer Service
Keep customers informed about shipment status and estimated delivery times. Respond promptly to customer inquiries on the status of a shipment. Handle delivery exceptions professionally and work toward timely resolutions.
Time Management
Prioritize urgent shipments while maintaining service commitments. Coordinate multiple deliveries and pickups simultaneously. Adapt quickly to changing schedules and unexpected disruptions.
Regulatory Compliance
Ensure drivers comply with Hours of Service (HOS) regulations.
Problem Solving
Respond quickly to breakdowns, traffic delays, weather events, or missed appointments. Develop contingency plans to minimize service disruptions. Make informed decisions under pressure while maintaining operational efficiency.
Equipment Management
Monitor trucks and trailer availability.
Coordinate equipment repairs and maintenance with the terminal manager
Ensure equipment is assigned appropriately based on freight requirements.
Documentation and Record Keeping
Close manifests, driver messages, and ensure PODs are uploaded.
Coordination with Operations
Work closely with warehouse staff, dock supervisors, customer service representatives, and managers. Coordinate with warehouse on driver start times.
Performance Monitoring
Track on-time pickup and delivery performance. Monitor driver productivity and route efficiency. Identify opportunities to improve service and reduce operating costs.
Education And Experience Requirements
High school diploma required; post-secondary education in logistics, business administration, or a related field is preferred. Three to five years of proven experience as a dispatcher or in a related logistics, transportation, or customer service role.
Qualifications/Skills
Excellent communication, interpersonal, and customer service skills
Ability to multitask, prioritize competing demands, and manage time effectively. Strong organizational, coordination, and problem-solving skills. Proficiency with Microsoft Office and the ability to learn new software and systems quickly. Working knowledge of fleet management or dispatch software. Multilingual skills are considered an asset. Ability to remain calm, professional, and effective when managing delays, customer concerns, and competing priorities.
Are You a Good Fit?
Think you have what it takes? Are you ready to join a great team? Please submit your application today!
Job Type
Full time
Schedule
Ø Shift hours ( between 9 and 10 hours a day)
Ø Monday to Friday
Ø In–Person – Calgary Terminal
Benefits
Comprehensive Health and Dental care
Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Personal paid time off Paid Sick Leave Paid Study Leave Tuition reimbursement
Ability to commute
Ø Calgary, AB: Reliably commute or plan to relocate before starting work (required).
Experience
Ø 3-5 Years
Not the right fit? Search for Dipatcher jobs in Calgary, Alberta, Canada
About Steele's Transportation Group
When it comes to delivering across the province of Alberta, you cannot go past the trucking company in Calgary that everyone trusts: Steele's Transportation Group. Since 1957, Steele Transporation Group has been providing reliable, competitive and professional trucking services to everyone in Calgary, Edmonton, Red Deer, and even into the USA. Our reputation has been built on our ability to produce results, provide customers with reliable support and competitive prices, and deliver everything from envelopes to a 53′ trailer load. With the latest equipment and modern logistic technological systems, we can find the best routes for your deliveries, saving you time and leaving you stress-free. To speak to one of the leading trucking companies in Calgary, Red Deer and Edmonton, contact our Head Office on 403-264-0808 or check out our website.