About the role
Job Summary Patterson Dental is looking for a qualified and motivated Technician to join our Service Department.
Who are we looking for as a Service Technician? Patterson Dental is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair.
As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians and manufacturers. Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.
Major Duties
- Determining parts, supplies or tools needed to complete service requests and using, maintaining, and securing test devices and tools used to adjust, calibrate and repair equipment.
- Managing vehicle inventory and restocking as necessary.
- Ensuring proper vehicle maintenance guidelines and safe driving habits are followed.
- Repairing equipment to meet manufacturer’s specifications as well as all company, OSHA or other agencies’ policies related to asepsis.
- Providing technical support after initial installation of equipment, PC software and hardware and ensuring that service commitments are met within standard response time.
- Other duties as related to the Service Technician position.
Job Qualifications
- What background and experience is needed as a Service Technician? The ideal candidate will possess a minimum of a High School Diploma or equivalent.
- General mechanical aptitude with prior experience in the areas of carpentry, plumbing, heating, electricity, and/or electronics is required.
- Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired.
- A valid driver's license and clean driving record is required.
- Technical training in the bio-medical or electronics field is preferred.
- General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners and modems is strongly preferred.
- Knowledge of SAP software is an asset.
- What physical capabilities are required? You must be able to lift up to 100 pounds.
About Patterson Veterinary Supply
At Patterson Veterinary, we strengthen the people who keep our animals healthy. We do this by partnering with veterinary practices of all sizes and connecting them with the equipment, technology, expertise and solutions to help them practice extraordinary medicine and take their businesses to the next level.
Our customer-first philosophy means everything we do revolves around you. It starts with all the products you need, including in-house brands created to help you save. It continues with our state-of-the-art equipment and technology portfolio, curated for quality, usability, and innovation. Our signature services range from installation and training, to office design and remodeling, to an exclusive continuing education platform.
With over 75 years in the animal health industry, we have grown to become one of North America’s largest providers of veterinary products and solutions, supporting over 144,000 products and technologies at 18 branch offices across the U.S. No other company supports the animal health industry like Patterson Veterinary and we are committed to living up to our promise of providing Trusted Expertise, Unrivaled Support every day.
About the role
Job Summary Patterson Dental is looking for a qualified and motivated Technician to join our Service Department.
Who are we looking for as a Service Technician? Patterson Dental is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair.
As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians and manufacturers. Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.
Major Duties
- Determining parts, supplies or tools needed to complete service requests and using, maintaining, and securing test devices and tools used to adjust, calibrate and repair equipment.
- Managing vehicle inventory and restocking as necessary.
- Ensuring proper vehicle maintenance guidelines and safe driving habits are followed.
- Repairing equipment to meet manufacturer’s specifications as well as all company, OSHA or other agencies’ policies related to asepsis.
- Providing technical support after initial installation of equipment, PC software and hardware and ensuring that service commitments are met within standard response time.
- Other duties as related to the Service Technician position.
Job Qualifications
- What background and experience is needed as a Service Technician? The ideal candidate will possess a minimum of a High School Diploma or equivalent.
- General mechanical aptitude with prior experience in the areas of carpentry, plumbing, heating, electricity, and/or electronics is required.
- Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired.
- A valid driver's license and clean driving record is required.
- Technical training in the bio-medical or electronics field is preferred.
- General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners and modems is strongly preferred.
- Knowledge of SAP software is an asset.
- What physical capabilities are required? You must be able to lift up to 100 pounds.
About Patterson Veterinary Supply
At Patterson Veterinary, we strengthen the people who keep our animals healthy. We do this by partnering with veterinary practices of all sizes and connecting them with the equipment, technology, expertise and solutions to help them practice extraordinary medicine and take their businesses to the next level.
Our customer-first philosophy means everything we do revolves around you. It starts with all the products you need, including in-house brands created to help you save. It continues with our state-of-the-art equipment and technology portfolio, curated for quality, usability, and innovation. Our signature services range from installation and training, to office design and remodeling, to an exclusive continuing education platform.
With over 75 years in the animal health industry, we have grown to become one of North America’s largest providers of veterinary products and solutions, supporting over 144,000 products and technologies at 18 branch offices across the U.S. No other company supports the animal health industry like Patterson Veterinary and we are committed to living up to our promise of providing Trusted Expertise, Unrivaled Support every day.