Parts Technician

Lethbridge, AB Why Work Here Working as a Parts Technician in the trucking industry is a rewarding career for someone who enjoys building relationships, solving problems, and helping customers keep their equipment moving. In this role, you will work closely with trucking companies, technicians, and owner-operators to identify the right parts solutions and support the day-to-day operations of a busy commercial dealership. Treated Well. You will work alongside a respected and knowledgeable leader who stays calm under pressure and leads by example. Our team environment is supportive, collaborative, and built on mutual respect. We believe in open communication, teamwork, and recognizing the contributions of every employee. Trained Well. We invest in your development through OEM training, web-based learning, internal development programs, and hands-on mentorship. You will gain exposure to industry-leading systems and technology while continuing to build your technical and customer service skills. Paid Well. This role offers a base salary of $52,000 to $72,800 annually, based on experience and qualifications, and is also eligible for performance-based bonuses. We provide a comprehensive benefits package that includes health and dental coverage, vision care, life insurance, and an Employee and Family Assistance Program.

The Role

This is a day-shift position scheduled Tuesday to Saturday from 8:30 AM to 5:00 PM.

Order Processing – 50%

Fulfill parts orders using in-stock inventory Source and process orders through PDCs, vendors, dealerships, and suppliers Communicate ETA updates and arrival notifications to technicians and customers Learn and effectively use dealership systems, including Procede, CAT, Cummins, Paragon, and other online platforms required to support customers and operations Customer Service & Support – 40% Greet and acknowledge customers promptly and professionally Provide timely and efficient service to both internal and external customers Build strong working relationships with technicians, drivers, service advisors, and other departments Support a fast-paced environment while maintaining accuracy and professionalism Ad Hoc Duties – 10% Replenish inventory and maintain clean, organized display areas Ensure pricing and merchandising are accurate and customer-ready Participate in training sessions and department meetings Process debit and credit transactions, product returns, refunds, and core credits Education & Certifications High school diploma required Journeyman Parts Technician certification is considered an asset Experience & Qualifications Minimum two years of parts experience within the heavy equipment, trucking, or commercial vehicle industry Strong organizational and communication skills Ability to work effectively in a fast-paced environment Comfortable multitasking while maintaining attention to detail and accuracy Commitment to professionalism, teamwork, and customer service excellence Nice to Have Journeyman Parts Technician certification Experience with Procede or a similar dealership business system Familiarity with CAT, Cummins, Paragon, or other parts lookup platforms Previous experience supporting technicians, service departments, or commercial fleet customers Other Details We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve. Professional references will be required.