Student Academic Advisor - Department of Leadership
About the role
Position Purpose and Summary
In support of TWU’s mission to Equip Students for Life through the tenets of being Christ Centered, Student Focused, and Globally Engaged, the MA LEAD Student Advisor supports MA LEAD students, beginning with onboarding through to graduation. The Student Advisor is an integral part of the support network and provides high-touch care for students. This role is primarily student-focused and interactive, with some administrative responsibilities.
Please note this is a fixed term role for 1 year.
Key Areas of Accountability
Program and Student Services
- Provide guidance to MA LEAD students (including on-line students who are enrolled in the program) throughout all the stages of the program, including pre-arrival, orientation, LP (Learning Plan) changes leading up to graduation.
- Provide one-on-one support (including online) for students regarding their workload, life balance and other academic transition needs.
- Respond to emails and Team Dynamics tickets in a timely manner.
- Monitor student progress, ensuring students follow their LP through to graduation.
- Caring for students who require additional academic support.
- Acts as a mentor to the MA LEAD students during their time in the program.
- Refer students to TWU services such the Wellness Centre, Center for calling and career, Housing, Student Life, Hub, Financial Aid, and the Learning Commons as needed.
- Supports students who are experiencing academic or personal distress.
- Participate in Orientation activities and assist new students as they adjust to their new environment in Canada.
Internal Liaison Support
- Liaise with related offices including the Office of the Registrar (OTR), Financial Aid, TWU GLOBAL, International Cultural Programs, (ICP), and the Learning Commons.
- Liaise with MA LEAD professors.
- Liaise with Writing Coaches for feedback and concerns related to student success.
Administrative Support
- Communicating with students (retake/caution letters, registration details, and graduation information, emails and tickets, posting weekly announcements).
- Updating the MA Leadership Moodle site.
- Maintaining and updating program files (withdrawals, leave of absence, student progress).
The Person
Skills and Abilities
- Advanced skill and working knowledge of Microsoft software (including Teams, Word, Excel, and PowerPoint), Adobe, and other software programs (including TWU software) as required
- People-oriented, caring, and willing to work with and support students from all cultures
- Detailed-oriented and organized
- Collaborative with the various members of the Advisory team to deliver results
- Fluent in English (oral and written)
- Professional in communication and behavior
- Able to learn and follow policies and procedures
- Able to work independently but also ask for help when needed
- Able to confidently seek advice as well as to voice needs and concerns as necessary
- Maintain confidentiality and respect privacy
Personal
Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.
Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.
Key Internal Interactions
Reports: None
Reports to: Manager, Academic Advising
S****tandards & Requirements
Education: A Master’s degree required; preferred in education, a graduate from TWU masters program or related field.
Experience: 1-2 years of experience in academic advising preferred. Experience working with international students is essential together with understanding cultural diversity. In addition, the candidate must have experience related to one-on-one human services (such as tutoring, counseling, advising, mentoring).
Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.
Updated: August 2025
About Trinity Western University
Trinity Western University is a Christian University of the arts, sciences, and professions, legislated by British Columbia to serve the public. Recognized for quality, TWU is consistently ranked among the top two universities in Canada for Educational Experience by the National Survey of Student Engagement; holds three Canada Research Chairs; wins National Championships in U SPORTS; and emphasizes experiential learning to prepare graduates to make a global impact. TWU offers 42 bachelor’s degrees, 16 graduate degrees, and adult degree-completion programs. A vibrant community committed to educating the whole person, TWU has been developing leaders of character and competence for 50 years.
The mission of Trinity Western University, as an arm of the Church, is to develop godly Christian leaders: positive, goal-oriented university graduates with thoroughly Christian minds; growing disciples of Jesus Christ who glorify God through fulfilling the Great Commission, serving God and people in the various marketplaces of life.
Located in Langley, British Columbia, Trinity Western University is Canada's premier Christian liberal arts, sciences, and professional studies university.
Student Academic Advisor - Department of Leadership
About the role
Position Purpose and Summary
In support of TWU’s mission to Equip Students for Life through the tenets of being Christ Centered, Student Focused, and Globally Engaged, the MA LEAD Student Advisor supports MA LEAD students, beginning with onboarding through to graduation. The Student Advisor is an integral part of the support network and provides high-touch care for students. This role is primarily student-focused and interactive, with some administrative responsibilities.
Please note this is a fixed term role for 1 year.
Key Areas of Accountability
Program and Student Services
- Provide guidance to MA LEAD students (including on-line students who are enrolled in the program) throughout all the stages of the program, including pre-arrival, orientation, LP (Learning Plan) changes leading up to graduation.
- Provide one-on-one support (including online) for students regarding their workload, life balance and other academic transition needs.
- Respond to emails and Team Dynamics tickets in a timely manner.
- Monitor student progress, ensuring students follow their LP through to graduation.
- Caring for students who require additional academic support.
- Acts as a mentor to the MA LEAD students during their time in the program.
- Refer students to TWU services such the Wellness Centre, Center for calling and career, Housing, Student Life, Hub, Financial Aid, and the Learning Commons as needed.
- Supports students who are experiencing academic or personal distress.
- Participate in Orientation activities and assist new students as they adjust to their new environment in Canada.
Internal Liaison Support
- Liaise with related offices including the Office of the Registrar (OTR), Financial Aid, TWU GLOBAL, International Cultural Programs, (ICP), and the Learning Commons.
- Liaise with MA LEAD professors.
- Liaise with Writing Coaches for feedback and concerns related to student success.
Administrative Support
- Communicating with students (retake/caution letters, registration details, and graduation information, emails and tickets, posting weekly announcements).
- Updating the MA Leadership Moodle site.
- Maintaining and updating program files (withdrawals, leave of absence, student progress).
The Person
Skills and Abilities
- Advanced skill and working knowledge of Microsoft software (including Teams, Word, Excel, and PowerPoint), Adobe, and other software programs (including TWU software) as required
- People-oriented, caring, and willing to work with and support students from all cultures
- Detailed-oriented and organized
- Collaborative with the various members of the Advisory team to deliver results
- Fluent in English (oral and written)
- Professional in communication and behavior
- Able to learn and follow policies and procedures
- Able to work independently but also ask for help when needed
- Able to confidently seek advice as well as to voice needs and concerns as necessary
- Maintain confidentiality and respect privacy
Personal
Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.
Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.
Key Internal Interactions
Reports: None
Reports to: Manager, Academic Advising
S****tandards & Requirements
Education: A Master’s degree required; preferred in education, a graduate from TWU masters program or related field.
Experience: 1-2 years of experience in academic advising preferred. Experience working with international students is essential together with understanding cultural diversity. In addition, the candidate must have experience related to one-on-one human services (such as tutoring, counseling, advising, mentoring).
Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.
Updated: August 2025
About Trinity Western University
Trinity Western University is a Christian University of the arts, sciences, and professions, legislated by British Columbia to serve the public. Recognized for quality, TWU is consistently ranked among the top two universities in Canada for Educational Experience by the National Survey of Student Engagement; holds three Canada Research Chairs; wins National Championships in U SPORTS; and emphasizes experiential learning to prepare graduates to make a global impact. TWU offers 42 bachelor’s degrees, 16 graduate degrees, and adult degree-completion programs. A vibrant community committed to educating the whole person, TWU has been developing leaders of character and competence for 50 years.
The mission of Trinity Western University, as an arm of the Church, is to develop godly Christian leaders: positive, goal-oriented university graduates with thoroughly Christian minds; growing disciples of Jesus Christ who glorify God through fulfilling the Great Commission, serving God and people in the various marketplaces of life.
Located in Langley, British Columbia, Trinity Western University is Canada's premier Christian liberal arts, sciences, and professional studies university.