We are seeking a skilled and experienced Hotel Guest Service Agent to join our team at a top-rated hotel in Calgary, NE. The Guest Service Agent will report directly to the Guest Services Manager and will be responsible for providing exceptional customer service to our guests.

Responsibilities:

• Welcome guests in a friendly, prompt, and professional manner.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Record guest preferences in PMS system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all guest transactions using established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times.
• Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• MUST be available to work flexible shifts and weekends.

We are looking for a motivated and reliable individual who is passionate about providing exceptional customer service and creating a memorable guest experience. If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.

Additional Information:

• Reliably commute or relocate near to Calgary, AB T2E 7Y5 for this job

Job Types: Part-time, Permanent

Pay: $16.50-$18.00 per hour

Benefits:

• Company events
• Discounted or free food
• On-site parking
• Store discount

Ability to commute/relocate:

• Calgary, AB T2E 7Y5: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Front Desk: 1 year (required)

Work Location: In person