Summary

WE ARE LOOKING FOR A Sales Manager

We are excited to share that Andaz Ottawa has an opportunity to join our Sales team as a Sales Manager.

At Hyatt, Care is our Superpower. We will take care of your journey with us, while you take care of our customers.

The Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. Responsibilities include selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, and conducting site inspections, and soliciting and generating business. Duties also include preparing and presenting effective proposals, maintaining well-organized documentation and reports, utilizing Hyatt systems and coordinating customer service requirements as appropriate. The Sales Manager will also participate and may lead event meetings, sales and other colleague meetings. The Sales Manager also works as a team member with the sales and catering colleagues to in close contact with the assigned Administrative Assistant and other support colleagues.

What is expected of me in this role?

• Works collaboratively with hotel teams, Hyatt Sales Force, Convention Bureaus and other hotel counterparts to drive revenue and ensure customer satisfaction and increase market share.
• Builds and strengthens relationships with existing and new customers, industry organizations to enable future bookings. Activities include sales calls, entertainment, FAM trips, and trade shows.
• Business travel demands based on budgeted events, which may include weekends and evenings
• Develops and manages relationships with key stakeholders, both internal and external.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand, and knows how to sell competitively.
• Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Develops and implements an effective sales plan.
• Qualifies group and event needs to provide tailored proposals in line with hotel revenue strategies and effectively manages the sales process to win the business.
• Executes designated sales strategies to develop and solicit specific accounts to achieve hotel and individual revenue goals.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Interacts with guests to obtain feedback on product quality and service levels.
• Interacts with the operation team to ensure understanding of guest needs and to create a working relationship within all areas of the operation

Skills and Qualifications

• Strong interpersonal skills and ability to develop constructive and cooperative working relationships with others and maintain them over time.
• Ability to think creatively to develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions.
• Strong analytical skills and ability to make decisions and solve problems by analyzing information and evaluating results to choose the best solution.
• Develop specific goals and plans to prioritize, organize, and accomplish your work
• Systems knowledge considered an asset – Envision Sales, Cvent, Lanyon, Opera, Reserve, PriO
• Minimum 2 years of previous Hotel Sales experience is required to excel in this role.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Complimentary meal during shift at the colleague cafeteria
• Discounts on food and beverages
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development
• 2025 Great Place To Work Certified

About Andaz Ottawa

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Visit careers.hyatt.com****to apply

Qualifications

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