Quality Assurance - Risk Analyst
Top Benefits
About the role
Marketing Statement
Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers!
Responsibilities
PRIMARY PURPOSE
Reviews and analyses corporate and divisional processes, procedures, programs, and standards against quality assurance objectives, and makes recommendations for improvements to address gaps or inefficiencies. Assists the Manager in documenting and coordinating the review, ranking, and monitoring of corporate and divisional risks. Assists the Manager in ensuring corporate change requests are appropriately identified, approved, and implemented. Supports and reinforces a culture of quality across the organization, so that customer expectations are met through the consistent application of standards, processes, and procedures.
KEY ACCOUNTABILITIES
Assists the Manager in developing and maintaining a framework for the formal review and analysis of corporate and divisional processes, procedures, programs, and standards. Produces and maintains relevant framework documentation.
Assists the Manager by leading or supporting the ongoing assessment of corporate and divisional processes, procedures, programs and standards based on quality objectives including completeness, effectiveness, efficiency, currency, and proper adoption and use across the organization. Makes recommendations for improvements to address gaps or inefficiencies.
Analyzes and reviews compliance with applicable industry standards, provincial and federal regulations and BCRTC business processes and initiates any required corrective and preventive actions; prepares and distributes detailed process review results. Compiles process review checklists and templates based on industry and regulatory standards including previous findings and corrective action records. Assists the Manager in identifying and validating recommendations to divisions and departments for improvements based on assessment outcomes. Monitors and reports on progress of improvement initiatives and corrective and preventive actions for product and/or business process discrepancies.
Develops and maintains a catalogue of processes, procedures, programs, and standards to be reviewed. Develops and coordinates a multi-year schedule for conducting reviews.
Provides knowledgeable and constructive input to assist the Manager and departments in risk identification, analysis, mitigation strategies and risk evaluation following Enterprise Risk Management (ERM) best practices. Coordinates and/or completes required updates to the departmental and corporate risk registers. Solicits risk information and status updates from BCRTC departments. Organizes information and prepares corporate risk register material for annual review by the executive team and the Board. Assists the Manager in providing quarterly corporate risk updates to the executive team and Board.
Assists the Manager with the identification and approval of technical, policy, and procedural changes that have a broad organizational impact. Assists in designing, documenting, and maintaining change management processes. Monitors and reports on change implementation activities.
Researches best practices related to quality assurance, ERM and change management and makes recommendations to the Manager as required.
Supports and reinforces a culture of quality across the organization, so that customer expectations are met through the consistent application of standards, processes, and procedures.
Qualifications
EDUCATION & EXPERIENCE
The requirements for this position would be acquired through completion of a bachelor’s degree in Business Administration or a related discipline plus four (4) years of progressive experience in areas such as risk management, policy/process analysis, development and review.
OTHER REQUIREMENTS:
Strong analytical skills in order to assess processes.
Strong problem-solving skills in order to creatively address process gaps and develop recommendations.
Proven understanding of risk assessment and management processes.
Excellent writing skills.
Good interpersonal skills in order to build and maintain relationships with multiple internal stakeholders.
Excellent communication and facilitation skills to work with groups at various levels.
Solid technical skills in business computer applications and databases.
An understanding of the rail or transportation industry and key business processes would be an asset.
Ability to promote and support an organizational culture where quality is recognized as a core responsibility of every employee.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Resident
This position works predominately on-site.
Rate of Pay
The salary for this position ranges from $75,600 - $113,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: December 19 2025
Closing Date: Open Until Filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.
Quality Assurance - Risk Analyst
Top Benefits
About the role
Marketing Statement
Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers!
Responsibilities
PRIMARY PURPOSE
Reviews and analyses corporate and divisional processes, procedures, programs, and standards against quality assurance objectives, and makes recommendations for improvements to address gaps or inefficiencies. Assists the Manager in documenting and coordinating the review, ranking, and monitoring of corporate and divisional risks. Assists the Manager in ensuring corporate change requests are appropriately identified, approved, and implemented. Supports and reinforces a culture of quality across the organization, so that customer expectations are met through the consistent application of standards, processes, and procedures.
KEY ACCOUNTABILITIES
Assists the Manager in developing and maintaining a framework for the formal review and analysis of corporate and divisional processes, procedures, programs, and standards. Produces and maintains relevant framework documentation.
Assists the Manager by leading or supporting the ongoing assessment of corporate and divisional processes, procedures, programs and standards based on quality objectives including completeness, effectiveness, efficiency, currency, and proper adoption and use across the organization. Makes recommendations for improvements to address gaps or inefficiencies.
Analyzes and reviews compliance with applicable industry standards, provincial and federal regulations and BCRTC business processes and initiates any required corrective and preventive actions; prepares and distributes detailed process review results. Compiles process review checklists and templates based on industry and regulatory standards including previous findings and corrective action records. Assists the Manager in identifying and validating recommendations to divisions and departments for improvements based on assessment outcomes. Monitors and reports on progress of improvement initiatives and corrective and preventive actions for product and/or business process discrepancies.
Develops and maintains a catalogue of processes, procedures, programs, and standards to be reviewed. Develops and coordinates a multi-year schedule for conducting reviews.
Provides knowledgeable and constructive input to assist the Manager and departments in risk identification, analysis, mitigation strategies and risk evaluation following Enterprise Risk Management (ERM) best practices. Coordinates and/or completes required updates to the departmental and corporate risk registers. Solicits risk information and status updates from BCRTC departments. Organizes information and prepares corporate risk register material for annual review by the executive team and the Board. Assists the Manager in providing quarterly corporate risk updates to the executive team and Board.
Assists the Manager with the identification and approval of technical, policy, and procedural changes that have a broad organizational impact. Assists in designing, documenting, and maintaining change management processes. Monitors and reports on change implementation activities.
Researches best practices related to quality assurance, ERM and change management and makes recommendations to the Manager as required.
Supports and reinforces a culture of quality across the organization, so that customer expectations are met through the consistent application of standards, processes, and procedures.
Qualifications
EDUCATION & EXPERIENCE
The requirements for this position would be acquired through completion of a bachelor’s degree in Business Administration or a related discipline plus four (4) years of progressive experience in areas such as risk management, policy/process analysis, development and review.
OTHER REQUIREMENTS:
Strong analytical skills in order to assess processes.
Strong problem-solving skills in order to creatively address process gaps and develop recommendations.
Proven understanding of risk assessment and management processes.
Excellent writing skills.
Good interpersonal skills in order to build and maintain relationships with multiple internal stakeholders.
Excellent communication and facilitation skills to work with groups at various levels.
Solid technical skills in business computer applications and databases.
An understanding of the rail or transportation industry and key business processes would be an asset.
Ability to promote and support an organizational culture where quality is recognized as a core responsibility of every employee.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Resident
This position works predominately on-site.
Rate of Pay
The salary for this position ranges from $75,600 - $113,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: December 19 2025
Closing Date: Open Until Filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.