At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary The Technical Writer / Advisor, Service Excellence works in close partnership with HR Partners to translate complex or technical HR information into clear, employee‑friendly content while maintaining accuracy and alignment with organizational standards. The role is responsible for producing and translating high‑quality HR documentation in both English and French, including job descriptions, knowledge articles, and other HR materials. This function ensures that HR content remains accurate, consistent, and easy to understand, supporting effective communication across the organization.

Please note that this is a 6 months contract. Main Responsibilities Job Description Development & Translation

• Draft, edit, and standardize job descriptions in collaboration with HR Partners and business leaders.
• Ensure job descriptions comply with job architecture, competency frameworks, and organizational guidelines.
• Maintain consistency in structure, language, and terminology across roles and functions.
• Translate job descriptions (English and French), ensuring bilingual versions remain aligned, current, and consistently published across HR platforms and repositories.

Knowledge Articles & HR Documentation (Bilingual)

• Collaborate with HR teams to develop and translate knowledge articles using established templates.
• Translate complex or technical HR concepts into employee‑friendly content while preserving accuracy and intent.
• Ensure all bilingual HR documentation is up to date, aligned, and consistently published across HR platforms and repositories.

Content Governance, Quality & Continuous Improvement

• Apply documentation, translation, formatting, and quality standards to all HR written materials.
• Conduct quality assurance reviews to ensure clarity, alignment, and consistency between English and French content.
• Identify content gaps, redundancies, and improvement opportunities to enhance usability and employee experience.
• Support continuous improvement of HR documentation processes, templates, and standards.

Working Conditions The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN’s hybrid work policy. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements Experience Human Resources

• Between 3 to 5 years of experience in HR and technical writing.

Education/Certification/Designation

• Bachelor’s degree in Business Administration, Human Resources, Communications*, or a related field, and/or equivalent work experience.
• Any background for these above would be considered as an asset

Competencies

• Communicates with impact
• Collaborates with others and shares information
• Knows the business and stays current on industry needs
• Demonstrates agility and drives change
• Identifies needs and finds solutions to create value for all stakeholders

Technical Skills/Knowledge

• Excellent word processing skills with experience in document formatting and layout.
• Outstanding communication skills, both written and verbal, to convey technical information clearly
• Fluently bilingual, both written and verbal (English, French)
• Exceptional proofreading skills with a keen eye for detail.
• Quality decision making and sound judgement
• Strong research abilities to gather information from various sources effectively.
• Self-driven with the ability to work both independently and as part of a team
• Technical Writing*
• Any knowledge for any of the above would be considered as an asset

About CN CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest , most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca .

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

Please monitor your email on a regular basis as communication to applicants is done via email.