About the role
Position: Dispatcher
Type: Fulltime - Permanent Monday to Friday 10:30am to 7:00pm
Location: 970 Brock Rd, Pickering
Why work at RCT?
- Opportunity to support the vulnerable sector and make a difference in someone’s life
- Work in an inclusive culture, with a supportive and diverse team and have access to management who really care
- Growth opportunities within department.
- Participate in performance reviews, recognition programs, service awards, office events and other celebrations
Position Responsibilities: Level 1- Outsource
- Receive and dispatch orders in a timely manner
- Prioritize messages and calls according to urgency and importance
- Maintain a comprehensive record of communication
- Enter data in computer software and maintain logs and records as requested
- Address problems and requests by transmitting information or providing solutions
- Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule
- Provide drivers information regarding orders, traffic obstacles and other requirements
- Outsourcing of services in the most effective manner to meet daily requirements
- Communicate with drivers to remind of proper vehicle conditions and defensive driving
- Initiate action to improve performance
- Coordinate with internal departments as required
Position Responsibilities: Level 2- Fleet
- Displayed competence and understanding of the Dispatcher I position.
- Receive and dispatch orders in a timely manner.
- Receive emergency and non-emergency calls and messages.
- Prioritize messages and calls according to urgency and importance.
- Maintain a comprehensive record of communication.
- Enter data in computer software and maintain logs and records as requested.
- Address problems and requests by transmitting information or providing solutions.
- Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule.
- Provide drivers information regarding orders, traffic obstacles and other requirements.
- Outsourcing of services in the most effective manner to meet daily requirements.
- Communicate with drivers to remind of proper vehicle conditions and defensive driving.
- Initiate action to improve performance.
- Work with other departments to ensure request completed efficiently as required.
- Ensure regular attendance and punctuality.
Position Qualifications:
- High school diploma or equivalent (GED) considered an asset
- 5+ years of prior dispatching experience required
- Sounds judgement and critical thinking during times of high volume
- Detail oriented with a high degree of accuracy
- Strong organizational and time management skills
- Comfortable working within a team and independently
- Excellent computer skills, specifically Microsoft Excel and Outlook (comfortable attaching documents, working with multiple screens and multiple tabs).
- High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.
- Flexible to work up to 40 hours a week between the hours of 6:00am and 11:00pm – set scheduling is provided.
- Overtime willing as required (to support on weekends or when temporarily short staffed).
Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.
We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, based out of Pickering, Ontario.
If this sounds like you, we welcome you to apply!
Thank you for your application. Only candidates selected for interview will be contacted.
Rapid City Transportation o/b Autolux Ltd. is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.
About Rapid City Transportation
PEOPLE Our team of friendly, well-trained and qualified professionals is fundamental to our success. Our office staff is trained to provide courteous and professional service to all customers.
Managers conduct regular quality control checks of all processes to ensure consistency of high quality services. Office staff is trained to use the in-house triple checking system for verification of booked orders thus eliminating mistakes.
FLEET We have a comprehensive fleet of safe, reliable vehicles to meet all your transportation needs. Our fleet includes full size sedans, minivans, wheelchair accessible vans and non-emergency patient stretcher vehicles.
All vehicles are less than five years old and MTO safety inspected every six months. All our vehicles, drivers and passengers are insured under our corporate commercial policy with up to $10 million dollars coverage.
DRIVERS Our drivers are professional, courteous and always ready to assist their passengers. With their CPR certification and defensive driving training, they provide door-to-door concierge style service, unparalleled in the industry. We monitor all driver abstracts to ensure that our drivers have clean driving records.
Our customer service team conducts regular quality checks with our customers on the drivers’ performance. Any driver who violates our concierge service regulations must immediately repeat our training course. Our software and logistics systems ensure our drivers arrive at appointments on time.
MANAGEMENT Autolux is committed to executing corporate governance best practices, a hallmark of leading, high performance corporations. Our executives have more than 58 years of experience in the personal transportation sector and more than 30 years in the insurance industry.
About the role
Position: Dispatcher
Type: Fulltime - Permanent Monday to Friday 10:30am to 7:00pm
Location: 970 Brock Rd, Pickering
Why work at RCT?
- Opportunity to support the vulnerable sector and make a difference in someone’s life
- Work in an inclusive culture, with a supportive and diverse team and have access to management who really care
- Growth opportunities within department.
- Participate in performance reviews, recognition programs, service awards, office events and other celebrations
Position Responsibilities: Level 1- Outsource
- Receive and dispatch orders in a timely manner
- Prioritize messages and calls according to urgency and importance
- Maintain a comprehensive record of communication
- Enter data in computer software and maintain logs and records as requested
- Address problems and requests by transmitting information or providing solutions
- Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule
- Provide drivers information regarding orders, traffic obstacles and other requirements
- Outsourcing of services in the most effective manner to meet daily requirements
- Communicate with drivers to remind of proper vehicle conditions and defensive driving
- Initiate action to improve performance
- Coordinate with internal departments as required
Position Responsibilities: Level 2- Fleet
- Displayed competence and understanding of the Dispatcher I position.
- Receive and dispatch orders in a timely manner.
- Receive emergency and non-emergency calls and messages.
- Prioritize messages and calls according to urgency and importance.
- Maintain a comprehensive record of communication.
- Enter data in computer software and maintain logs and records as requested.
- Address problems and requests by transmitting information or providing solutions.
- Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule.
- Provide drivers information regarding orders, traffic obstacles and other requirements.
- Outsourcing of services in the most effective manner to meet daily requirements.
- Communicate with drivers to remind of proper vehicle conditions and defensive driving.
- Initiate action to improve performance.
- Work with other departments to ensure request completed efficiently as required.
- Ensure regular attendance and punctuality.
Position Qualifications:
- High school diploma or equivalent (GED) considered an asset
- 5+ years of prior dispatching experience required
- Sounds judgement and critical thinking during times of high volume
- Detail oriented with a high degree of accuracy
- Strong organizational and time management skills
- Comfortable working within a team and independently
- Excellent computer skills, specifically Microsoft Excel and Outlook (comfortable attaching documents, working with multiple screens and multiple tabs).
- High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.
- Flexible to work up to 40 hours a week between the hours of 6:00am and 11:00pm – set scheduling is provided.
- Overtime willing as required (to support on weekends or when temporarily short staffed).
Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.
We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, based out of Pickering, Ontario.
If this sounds like you, we welcome you to apply!
Thank you for your application. Only candidates selected for interview will be contacted.
Rapid City Transportation o/b Autolux Ltd. is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.
About Rapid City Transportation
PEOPLE Our team of friendly, well-trained and qualified professionals is fundamental to our success. Our office staff is trained to provide courteous and professional service to all customers.
Managers conduct regular quality control checks of all processes to ensure consistency of high quality services. Office staff is trained to use the in-house triple checking system for verification of booked orders thus eliminating mistakes.
FLEET We have a comprehensive fleet of safe, reliable vehicles to meet all your transportation needs. Our fleet includes full size sedans, minivans, wheelchair accessible vans and non-emergency patient stretcher vehicles.
All vehicles are less than five years old and MTO safety inspected every six months. All our vehicles, drivers and passengers are insured under our corporate commercial policy with up to $10 million dollars coverage.
DRIVERS Our drivers are professional, courteous and always ready to assist their passengers. With their CPR certification and defensive driving training, they provide door-to-door concierge style service, unparalleled in the industry. We monitor all driver abstracts to ensure that our drivers have clean driving records.
Our customer service team conducts regular quality checks with our customers on the drivers’ performance. Any driver who violates our concierge service regulations must immediately repeat our training course. Our software and logistics systems ensure our drivers arrive at appointments on time.
MANAGEMENT Autolux is committed to executing corporate governance best practices, a hallmark of leading, high performance corporations. Our executives have more than 58 years of experience in the personal transportation sector and more than 30 years in the insurance industry.