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Salesforce Solution Architect - Service Cloud Voice

Toronto, Ontario, Canada
Senior Level
CONTRACTOR

About the role

Job Title - Salesforce Solution Specialist / Architect Type - Contract Location - Toronto , ON

About the Role Minimum 10X Certified with at least 2 Architect certifications. Should have rich client experience and should have been in client facing roles.

Responsibilities Must have an expert level understanding and 10+ years of directly working with of the Salesforce product suite, Preferably from Financial Services cloud, Sales, Service, Community/ Experience (Bare minimum 3 cloud expertise required). Must have an extensive experience with data migrations from third party systems to Salesforce. Must have a proven desire to continue to grow their knowledge inside the Salesforce ecosystem. Experience of Service Cloud AND Service cloud voice OR (and) Amazon Connect is a big plus – Please check if the candidate has implemented or provided support. 10+ years Salesforce business process design and rules configuration. Must have an extensive knowledge with platform authentication patterns (SAML, SSO, OAuth). 10+ years multi-tier architecture design for scalable solutions with manufacturing and billing systems. 8+ years Integration architecture and tools experience - real-time APIs and ETL - tools such as SAP PI/PO, Mulesoft and Salesforce connect. Expertise in full Salesforce application lifecycle development, including solutioning, planning, development, testing, environment management, release management, code versioning best practices, and deployment methodologies and operationalizing. Must have an expert level of knowledge in configuration as well as in declarative customization and APEX development. Expertise with Salesforce and enterprise architecture best practices design - weighing balance between configuration, customization, use of managed packages, app exchange apps, accelerators, and connectors. Will take the ownership of the Solution Architecture E2E and contribute to the development of the Transformation roadmap, estimates and related projected plans.

Required Skills Expert level understanding of Salesforce product suite, extensive experience with data migrations, knowledge of platform authentication patterns, multi-tier architecture design, integration architecture and tools experience.

“We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

About Enterprise Solutions Inc.

IT Services and IT Consulting
501-1000

Enterprise Solutions, Inc. is a technology-intensive services company. We develop and deliver software and engineering solutions to our partners; we work relentlessly to keep our clients happy, and we measure our business success with the trust we earn from them.

Enterprise Solutions offers implementation services for VMS, MSP, ERP, cloud, analytics and digital transformation. We are a certified Minority Business Enterprise (MBE).

We have extensive experience in end-to-end software development using a wide array of technologies. From vendor management to smart automation, ESI will install, implement, and integrate your business infrastructure so that you can operate at full capacity.

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