Customer Service Representative (Revenue)
About the role
Job Description
Job Alerts Link
Apply now
Customer Service Representative (Revenue)
Employment Type: Temporary Full Time
Hours of Work: 35
Job location: City Hall
Pay: $33.02 To $41.02 Hourly
Grade/Band: 06
Job Posting Start Date: 2/3/26
Job Posting End Date: 2/10/26
Job Description:
Overview
We’re looking for a customer-focused representative to handle inquiries related to property taxes, utility billings, parking fines. This role requires strong communication skills and attention to detail to ensure a seamless customer experience while maintaining accurate financial records.
(Temporary Full Time for Approximately 12 Months)
Responsibilities
- Customer Inquiries: Respond professionally and politely to telephone and counter inquiries about property taxes, utility billings, parking fines, and more.
- Utility Bill Assistance: Explain bill calculations, adjustments, and provide guidance on high bills.
- Account Changes: Process account changes due to customer moves, including scheduling final meter reads, setting up accounts, and promoting existing revenue programs.
- Tenant Contracts: Set up tenant contracts, determine applicable deposits, and calculate deposit amounts.
- Payment Arrangements: Negotiate payment plans and initiate account transactions, ensuring accuracy and legitimacy.
- Tax Bill Assistance: Explain routine tax bill calculations and adjustments.
- Payment Processing: Handle over-the-counter payments, maintain an accurate float, and balance daily.
- Account Updates: Update tax and utility account information and process adjustments.
- Flexibility: Adapt to regular rotations in workstations and shifts.
- Additional Duties: Perform other related tasks as assigned.
Education
- Minimum Grade 12 diploma or equivalent.
Experience
- Minimum 1 year of related work experience.
Additional Requirements
- Reliability: Reliable with a positive attitude and good employment record.
Knowledge, Skills, and Abilities
- Software Experience: Working knowledge of SAP, specifically CRM, and a banking background.
- Computer Proficiency: Proficient in Windows, Word, and Excel.
- Communication Skills: Superior verbal and written communication skills, with the ability to pass a related test.
- Customer Service: Ability to handle customer interactions courteously and effectively, especially in stressful situations.
- Organizational Values: Support and project values compatible with the organization.
- Stress Management: Demonstrated coping skills for stressful situations.
- Technical Skills: Experience with computerized billing/payment systems, especially ERP systems like SAP.
- Teamwork: Ability to work efficiently under pressure in a busy team environment.
- Organizational Skills: Proven ability to prioritize tasks with minimal supervision.
- Accuracy: High level of accuracy and well-developed keyboard skills.
- Mathematical Skills: Good mathematical skills, with the ability to pass a related math test.
- Cash Handling: Experience handling daily cash amounts exceeding $5,000.
- Confidentiality: Experience dealing with confidential information, exercising discretion and good judgment.
Department: FIN-Financial Services Department
Division: FIN-Revenue Division
Union Code: C.U.P.E. Local 791
Req Id: 698
Job Code: 0019
Number of Openings: 1
Apply now
About City of Kitchener, ON
Kitchener is a city in the Canadian province of Ontario. It is one of three cities that make up the Regional Municipality of Waterloo, and is the regional seat. Kitchener is located about 100 km (62 mi) west of Toronto. Kitchener was previously known as Berlin until a 1916 referendum changing the name. The city covers an area of 136.86 km2, had a population of 233,222 at the time of the 2016 Census.
Customer Service Representative (Revenue)
About the role
Job Description
Job Alerts Link
Apply now
Customer Service Representative (Revenue)
Employment Type: Temporary Full Time
Hours of Work: 35
Job location: City Hall
Pay: $33.02 To $41.02 Hourly
Grade/Band: 06
Job Posting Start Date: 2/3/26
Job Posting End Date: 2/10/26
Job Description:
Overview
We’re looking for a customer-focused representative to handle inquiries related to property taxes, utility billings, parking fines. This role requires strong communication skills and attention to detail to ensure a seamless customer experience while maintaining accurate financial records.
(Temporary Full Time for Approximately 12 Months)
Responsibilities
- Customer Inquiries: Respond professionally and politely to telephone and counter inquiries about property taxes, utility billings, parking fines, and more.
- Utility Bill Assistance: Explain bill calculations, adjustments, and provide guidance on high bills.
- Account Changes: Process account changes due to customer moves, including scheduling final meter reads, setting up accounts, and promoting existing revenue programs.
- Tenant Contracts: Set up tenant contracts, determine applicable deposits, and calculate deposit amounts.
- Payment Arrangements: Negotiate payment plans and initiate account transactions, ensuring accuracy and legitimacy.
- Tax Bill Assistance: Explain routine tax bill calculations and adjustments.
- Payment Processing: Handle over-the-counter payments, maintain an accurate float, and balance daily.
- Account Updates: Update tax and utility account information and process adjustments.
- Flexibility: Adapt to regular rotations in workstations and shifts.
- Additional Duties: Perform other related tasks as assigned.
Education
- Minimum Grade 12 diploma or equivalent.
Experience
- Minimum 1 year of related work experience.
Additional Requirements
- Reliability: Reliable with a positive attitude and good employment record.
Knowledge, Skills, and Abilities
- Software Experience: Working knowledge of SAP, specifically CRM, and a banking background.
- Computer Proficiency: Proficient in Windows, Word, and Excel.
- Communication Skills: Superior verbal and written communication skills, with the ability to pass a related test.
- Customer Service: Ability to handle customer interactions courteously and effectively, especially in stressful situations.
- Organizational Values: Support and project values compatible with the organization.
- Stress Management: Demonstrated coping skills for stressful situations.
- Technical Skills: Experience with computerized billing/payment systems, especially ERP systems like SAP.
- Teamwork: Ability to work efficiently under pressure in a busy team environment.
- Organizational Skills: Proven ability to prioritize tasks with minimal supervision.
- Accuracy: High level of accuracy and well-developed keyboard skills.
- Mathematical Skills: Good mathematical skills, with the ability to pass a related math test.
- Cash Handling: Experience handling daily cash amounts exceeding $5,000.
- Confidentiality: Experience dealing with confidential information, exercising discretion and good judgment.
Department: FIN-Financial Services Department
Division: FIN-Revenue Division
Union Code: C.U.P.E. Local 791
Req Id: 698
Job Code: 0019
Number of Openings: 1
Apply now
About City of Kitchener, ON
Kitchener is a city in the Canadian province of Ontario. It is one of three cities that make up the Regional Municipality of Waterloo, and is the regional seat. Kitchener is located about 100 km (62 mi) west of Toronto. Kitchener was previously known as Berlin until a 1916 referendum changing the name. The city covers an area of 136.86 km2, had a population of 233,222 at the time of the 2016 Census.