Classification & Regular Hours

Hours per Week: 35

Salary Grade 16: $73.520-$86,500, salary commensurate with experience

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,300 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of divisional operations. We provide thriving residence communities which engage our diverse student population.

Responsibilities

This Residence Area Manager provides leadership and promotes an atmosphere which supports academic achievement and fosters responsible decision-making. The incumbent will contribute to students “learning outside the classroom” through the implementation of the Residence Life program. The Residence Area Manager will develop and assess residence policies and procedures and will work collaboratively to create initiatives that meet the continually changing needs of students. Through the supervision of the Residence Life Management team, the incumbent facilitates an environment that is dedicated to holistic student support and community development by supporting our residential curriculum and learning goals. The Residence Area Manager will work collaboratively to address high-risk behavioural matters, gender-based violence disclosures and student mental health concerns. The incumbent leads all administrative and managerial functions within their assigned neighbourhood in support of the Residence Life Coordinator(s) and Residence Safety Coordinators, and in accordance with Housing’s strategic directions and goals.

Qualifications

Education:

• University degree including studies in Behavioural Sciences, Social Sciences and/or Education

• Master’s degree focused in Behavioural Sciences, Social Sciences and/or Education preferred

Experience:

• 3 years’ professional residence experience with demonstrated leadership experience
• Employment experience demonstrating risk management skills
• Previous Western University residence experience preferred

Knowledge, Skills & Abilities:

• Excellent organizational and time management skills and ability to assess priorities, work independently to meet required deadlines with conflicting demands and changing priorities
• Ability to set priorities, delegate effectively and make sound decisions
• Results-oriented and able to handle many tasks and maintain a high level of individual and team performance
• Working knowledge and/or experience building teams within a large community of students, student-staff, and professional staff
• Knowledge of financial principles related to creating and maintaining a budget
• Demonstrated ability to interact effectively with individuals at all levels of the organization and the public
• Ability to effectively lead, coach and supervise a professional team while promoting a culture of high performance, accountability, student/tenant satisfaction and service quality
• Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
• Strong problem-solving skills with an ability to provide solutions using a consultative and collaborative approach to addressing issues and opportunities
• Ability to develop relationships and work collaboratively with diverse staff, faculty, and students High level of integrity and trust, tact and diplomacy
• A well-defined sense of diplomacy and judgement including solid negotiation, crisis management and conflict resolution skills
• Approachable and understanding individual with a high degree of customer focus
• Ability to identify and respond to contentious or politically sensitive issues with discretion
• Ability to demonstrate high emotional intelligence in order to perceive and understand the emotions of others and interact with them appropriately based on those emotions
• Good listening skills and an ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Ability to handle conflict constructively with well-developed conflict resolution skills
• Capacity to establish rapport, support and demonstrate openness to persons of diverse backgrounds and beliefs
• Strong oral and written communication skills with well-developed presentation skills
• Intermediate computer skills in Microsoft Office (Word, Excel and PowerPoint)
• Ability and willingness to be on-call on a rotational basis, and to work seasonally long hours, including frequent events and weekends

Why Western?

We offer a competitive salary and benefits package and ongoing professional development is encouraged and financially supported. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community!

Background Checks

While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

Please note, successful applicants may be required to produce current record check(s) (e.g. vulnerable sector, criminal record and police information) from a police service prior to commencing employment.

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.