About Our Ideal Customer Success Manager

You love building strong relationships with customers and learning how their businesses operate so you can help them get the most value from the tools they use. You're a natural communicator and highly organized, with a proactive approach to problem-solving and customer support.

You take pride in delivering exceptional service and enjoy identifying opportunities to help customers expand their use of solutions that will benefit their teams. You understand that great customer success means helping clients achieve their goals while strengthening long-term partnerships.

You're comfortable with technology and enjoy learning new platforms and tools. You bring thoughtful ideas to the table and know how to turn them into action. Most importantly, you thrive in a collaborative, close-knit team environment where supporting customers and each other is a shared priority.

What We Offer Our Employees:

At Prevue, we're committed to providing our employees with an exceptional workplace, conveniently located just steps from Burrard Station in Downtown Vancouver. As one of BC's Top Employers, we work collaboratively towards our ambitious goals while also taking the time to celebrate our successes together. We take pride in our vibrant company culture, which is evident in our excellent Glassdoor rating. From team events to keeping the fridge stocked on important days, we ensure that every day at Prevue is filled with excitement. If you're ready to be part of a team where your contributions truly matter, we'd love to hear from you.

Other great benefits that we offer include:

• Casual office attire
• Wellness allowance
• Educational allowance
• RRSP/TFSA matching
• Comprehensive medical, dental & extended health coverage
• Hybrid flexibility (3 days in office, 2 from home)
• $55,000 - $65,000 + annual bonus

Responsibilities:

• Ensure customer accounts renew on time and without disruption
• Manage a portfolio of client accounts with a focus on retention and recurring revenue
• Identify and pursue upsell opportunities to grow account value
• Monitor changes within client organizations to ensure new team members receive proper onboarding and training
• Conduct regular relationship and loyalty check-ins with customers
• Lead customer onboarding and product training to ensure successful adoption
• Provide day-to-day customer support via email, tickets, and phone

Required Skills and Experience:

• 2+ years of customer service experience (preferably in a similar role at a SaaS company)

• Excellent command of the English language

• Exceptional organization skills

• Previous experience with client portfolio management an asset

• Ability to quickly grow within our evolving company

• Previous CRM experience an asset

About Prevue

Prevue HR is more than a software company. We are a team of driven individuals who challenge each other to grow, care deeply about helping organizations hire better, and believe that great work happens when talented people collaborate, support one another, and enjoy what they do.

For over 20 years, Prevue has helped organizations build stronger, higher-performing teams through scientifically validated job-fit assessments. With more than 15 million candidates assessed worldwide, our predictive tools help companies move beyond resumes and make smarter hiring decisions by identifying the people most likely to succeed in a role.

We're passionate about helping organizations hire with confidence-and about building a workplace where our team can thrive while doing it.

If this sounds like you, we invite you to apply now. Please note as part of our application process, you may be asked to take an assessment.