At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The incumbent enables CN’s employee journey by connecting key “moments that matter” into a coherent, values-based end-to-end experience across the employee lifecycle. The incumbent leverages personas and journey maps to identify pain points, gaps, and opportunities to enhance how employees experience work at CN. The role supports the evolution of CN’s Employee Value Proposition (EVP), including culture and engagement priorities, and leads enterprise programs such as onboarding and offboarding, recognition, service anniversaries, retirement programs, and awards. The incumbent collaborates with HR and business stakeholders to translate employee insights into scalable programs, clear frameworks, and measurable improvements to the employee experience.

Main Responsibilities

Employee Experience Strategy, Journey Mapping and EVP

• Develop, maintain, and evolve employee personas and journey maps across the full employee lifecycle

• Identify pain points, experience gaps, and opportunities to improve employee experience consistency and quality

• Support the evolution and continuous improvement of CN’s Employee Value Proposition (EVP)

• Translate employee insights into actionable program enhancements and communication strategies

• Ensure alignment of employee experience initiatives with CN’s values and enterprise priorities

Program Design, Ownership and Execution

• Own and govern key employee experience programs tied to moments that matter, including onboarding, offboarding, recognition, service anniversaries, retirement programs, and awards

• Lead end-to-end program execution including planning, stakeholder alignment, requirements definition, implementation, and sustainment

• Develop standardized program frameworks including scope, eligibility, processes, timelines, and roles and responsibilities

• Ensure consistency in employee-facing messaging and guidance in collaboration with Communications

• Continuously improve programs to enhance employee experience, efficiency, and adoption

Stakeholder Collaboration and Insights

• Collaborate with cross-functional partners including People Analytics, Total Rewards, Talent Acquisition, HR Operations, Labour Relations, and Corporate Communications

• Leverage data, feedback, and experience insights to measure effectiveness and inform decision-making

• Provide recommendations to improve experience outcomes, program adoption, and operational efficiency

• Facilitate working sessions with stakeholders to validate journey maps, moments that matter, and program improvements

• Build strong relationships to ensure alignment and integration of employee experience initiatives across the organization

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN’s hybrid work model. The role may require flexibility to work occasional extended hours in support of program launches and key milestones. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires minimal travel (10%) within North America.

Requirements

Experience

• Minimum 7 years of progressive experience in Employee Experience, culture and engagement, HR program management, HR transformation, or related fields

• Experience designing and delivering enterprise-level employee programs and frameworks

• Experience working cross-functionally in complex organizational environments

• Experience translating insights into actionable recommendations and scalable solutions

Education/Certification/Designation

• Bachelor’s Degree in Human Resources, Industrial Relations, Organizational Development, Business Administration, Communications, or a related field, or an equivalent combination of education and relevant experience

Competencies

• Demonstrates a strong customer mindset with a focus on employee and manager experience

• Applies program and project management principles effectively

• Drives continuous improvement and process optimization

• Communicates clearly and effectively with strong storytelling ability

• Collaborates and influences stakeholders across all levels without direct authority

• Exercises sound judgment and discretion when managing sensitive topics

Technical Skills/Knowledge

• Strong proficiency in Microsoft Office tools, particularly PowerPoint

• Ability to work with data and feedback to generate insights and recommendations

• Strong written and verbal communication skills

• Fluently bilingual both written and verbal (English, French)

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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