The Customer Service Represenative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Key Responsibilities: - Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. - Communicate clearly and concisely with on-the-road employees to give instructions and assistance. - Answer incoming and make outgoing customer telephone calls. - Receive and resolve, within established guidelines, customer questions and concerns. - Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. - Track customer information and concerns and enter data into database. - Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. - Maintain new account files. - Work with supervisors to ensure that all missed stops and special pick ups are completed daily. - Provide timely and accurate information regarding missed stops or other customer concerns. - Generate call-in work orders for drivers - Download, distribute and answer all customer inquiries received via email. - Take web request and process payments by phone. - Process customer payments via internet and take cash payment’s as needed. - Enter new subscription residential accounts into system. - Run credit checks on new customers. - Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. - Key all new/cancelled accounts into Tower system and verify in system. - Scan all contracts into system and maintain records of them. - Assist in completing the Affirmative Action log for all applicants. - Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. - Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. - Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. - May provide back up assistance for Office Coordinator. - Perform other duties and responsibilities as required or requested by management. Knowledge, Skills, Abilities and Competencies: - High School Diploma or GED. - One (1) to Two (2) years customer service call center experience. - Ability to implement solutions to general and specific customer concerns. - Ability to work in fast-paced environment, meet time deadlines and perform under pressure. - Possess good organizational skills and record keeping skills. - Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. - Proficient in Microsoft Outlook, Microsoft Word and Excel. - Good problem solving ability. - Excellent data entry skills. Physical/Mental Demands: - Ability to stand, sit, walk, use hands and fingers, talk and hear. - Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: - Work in indoor office environment 95% of the time. - Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team. Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.