Traffic Manager
About the role
About Us
Cheil Worldwide is the 11th-largest creative agency in the world. Headquartered in Seoul, South Korea, Cheil was founded by Samsung in 1973 to grow its local and global business. We are driven by our passion to create mind-blowing ideas, technologies, and one-of-a-kind experiences by connecting advertising with digital; online and offline; data and events; and consumers and brands. Cheil North America has offices in Toronto, NYC and Dallas, and serves as the lead agency for all Samsung projects across the continent. Collectively, we are a unified force of creative problem-solvers who share a passion for developing ground-breaking ideas rooted in data, driven by insights, and enabled by innovative technology
Position Summary
The Traffic Manager is responsible for orchestrating the flow of work across Creative, Authoring, and Project/Account Management teams, ensuring requests are properly scoped, prioritized, resourced, and delivered on time. This role acts as the operational control point, translating incoming business and client-facing requests into executable workstreams while maintaining visibility, balance, and predictability across teams.
You will partner closely with PMs/Accounts (client-facing), Creative, Authoring, and QA teams to manage demand, resolve conflicts, and keep delivery running smoothly in a high-volume, fast-paced environment
Key Responsibilities
- This role will require occasional travel to the United States. All related travel expenses, including flights, accommodation, and meals, will be covered by Cheil Canada. Candidates must hold a valid visa and be legally eligible to travel to the U.S.
- Act as the central intake and routing point for creative and digital requests
- Review incoming requests for completeness, clarity, scope, and feasibility
- Assign work across Creative, Authoring, and QA teams based on capacity, skillset, and priority
- Manage traffic queues, sprint boards, and delivery calendars
- Partner with PMs/Accounts to align priorities, deadlines, and delivery expectations
- Flag capacity risks, scope creep, and conflicting priorities early
- Balance urgent requests with planned work and team sustainability
- Track progress across workstreams and proactively follow up on at-risk items
- Support release planning and campaign readiness by coordinating dependencies
- Ensure work follows agreed processes, SLAs, and governance models
- Document decisions, changes, and escalations using JIRA or similar tools
- Contribute to continuous improvement of traffic workflows, intake forms, and SOPs
- Collaborate with Authoring teams to understand AEM publishing workflows, dependencies, and constraints
Must-Have Skills & Experience
- 3–5 years of experience in traffic management, resource management, or digital operations
- Hands-on experience working with Adobe Experience Manager (AEM), including familiarity with publishing workflows and dependencies
- Proven experience managing workflows across creative, content, and technical teams
- Strong prioritization and decision-making skills in high-volume environments
- Experience using JIRA, Workfront, Asana, or similar workflow tools
- Excellent organizational skills and attention to detail
- Strong communication skills to align with PMs, authors, creatives, and leadership
Nice-to-Have
- Experience supporting enterprise or global digital properties
- Familiarity with CMS-driven publishing models and release governance
- Exposure to QA and accessibility review processes
- Agency experience or work in a matrixed organization
- Experience defining or improving traffic and intake processes
What Happens After You Apply
Application review: Our Human Resources Manager reviews every resume. We get upwards of 100+ applications for some roles, it can take a few days, if your resume is shortlisted, we'll be sure to reach out. We thank you for your patience!
Salary range: $50,000 - $60,000 CAD annually
Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications
Work Arrangement:
This role is a fixed-term contract for a period of one (1) year, with the possibility of extension based on business needs and performance.
While this position follows a hybrid work model, with three (3) days in-office (Tuesday through Thursday) and two (2) days work-from-home (Monday and Friday), during business requirements, needs, client deadlines, you may be required to be in office on all 5 days.
Company Address: #100, 6790 Century Avenue, Mississauga, L5N 2V8
About Cheil Saudi Arabia
Cheil KSA is now considered a full-service marketing agency based in Riyadh, Saudi Arabia. It is part of Cheil Worldwide network, one of the world’s leading marketing solutions companies, established in 1973 in Seoul, South Korea, and now spread across 5 continents and more than 40 offices around the world. Cheil KSA opened in 2011 to support Cheil MENA’s services in Saudi Arabia, now Cheil KSA is working solely for the Saudi market.
OUR SERVICES: Our agency provides creative solutions through different channels, including digital, retail, outdoor displays, and on-ground activation that perfectly fit our clients’ needs. We keep the lines of communication open to maintain the established trust given by our clients. Our strength comes from listening to their concerns and understanding their challenges in order to fulfill their business goals meticulously. We have been mainly working for Samsung and we recently started working with local clients, including Al Rajhi Takaful, Suntop, Sunquick, Riyad Bank, Siniora, and Hankook.
OUR MISSION: Ideas That Move. Our ideas move brands, products, and people. We’re not afraid to take risks, try new things, and stand for what we believe to be true. We always aim to go further as an agency to achieve every brand’s mission, vision, and, values.
We are curious. We are smart. We are bold. We keep it real. We are Cheil KSA.
Traffic Manager
About the role
About Us
Cheil Worldwide is the 11th-largest creative agency in the world. Headquartered in Seoul, South Korea, Cheil was founded by Samsung in 1973 to grow its local and global business. We are driven by our passion to create mind-blowing ideas, technologies, and one-of-a-kind experiences by connecting advertising with digital; online and offline; data and events; and consumers and brands. Cheil North America has offices in Toronto, NYC and Dallas, and serves as the lead agency for all Samsung projects across the continent. Collectively, we are a unified force of creative problem-solvers who share a passion for developing ground-breaking ideas rooted in data, driven by insights, and enabled by innovative technology
Position Summary
The Traffic Manager is responsible for orchestrating the flow of work across Creative, Authoring, and Project/Account Management teams, ensuring requests are properly scoped, prioritized, resourced, and delivered on time. This role acts as the operational control point, translating incoming business and client-facing requests into executable workstreams while maintaining visibility, balance, and predictability across teams.
You will partner closely with PMs/Accounts (client-facing), Creative, Authoring, and QA teams to manage demand, resolve conflicts, and keep delivery running smoothly in a high-volume, fast-paced environment
Key Responsibilities
- This role will require occasional travel to the United States. All related travel expenses, including flights, accommodation, and meals, will be covered by Cheil Canada. Candidates must hold a valid visa and be legally eligible to travel to the U.S.
- Act as the central intake and routing point for creative and digital requests
- Review incoming requests for completeness, clarity, scope, and feasibility
- Assign work across Creative, Authoring, and QA teams based on capacity, skillset, and priority
- Manage traffic queues, sprint boards, and delivery calendars
- Partner with PMs/Accounts to align priorities, deadlines, and delivery expectations
- Flag capacity risks, scope creep, and conflicting priorities early
- Balance urgent requests with planned work and team sustainability
- Track progress across workstreams and proactively follow up on at-risk items
- Support release planning and campaign readiness by coordinating dependencies
- Ensure work follows agreed processes, SLAs, and governance models
- Document decisions, changes, and escalations using JIRA or similar tools
- Contribute to continuous improvement of traffic workflows, intake forms, and SOPs
- Collaborate with Authoring teams to understand AEM publishing workflows, dependencies, and constraints
Must-Have Skills & Experience
- 3–5 years of experience in traffic management, resource management, or digital operations
- Hands-on experience working with Adobe Experience Manager (AEM), including familiarity with publishing workflows and dependencies
- Proven experience managing workflows across creative, content, and technical teams
- Strong prioritization and decision-making skills in high-volume environments
- Experience using JIRA, Workfront, Asana, or similar workflow tools
- Excellent organizational skills and attention to detail
- Strong communication skills to align with PMs, authors, creatives, and leadership
Nice-to-Have
- Experience supporting enterprise or global digital properties
- Familiarity with CMS-driven publishing models and release governance
- Exposure to QA and accessibility review processes
- Agency experience or work in a matrixed organization
- Experience defining or improving traffic and intake processes
What Happens After You Apply
Application review: Our Human Resources Manager reviews every resume. We get upwards of 100+ applications for some roles, it can take a few days, if your resume is shortlisted, we'll be sure to reach out. We thank you for your patience!
Salary range: $50,000 - $60,000 CAD annually
Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications
Work Arrangement:
This role is a fixed-term contract for a period of one (1) year, with the possibility of extension based on business needs and performance.
While this position follows a hybrid work model, with three (3) days in-office (Tuesday through Thursday) and two (2) days work-from-home (Monday and Friday), during business requirements, needs, client deadlines, you may be required to be in office on all 5 days.
Company Address: #100, 6790 Century Avenue, Mississauga, L5N 2V8
About Cheil Saudi Arabia
Cheil KSA is now considered a full-service marketing agency based in Riyadh, Saudi Arabia. It is part of Cheil Worldwide network, one of the world’s leading marketing solutions companies, established in 1973 in Seoul, South Korea, and now spread across 5 continents and more than 40 offices around the world. Cheil KSA opened in 2011 to support Cheil MENA’s services in Saudi Arabia, now Cheil KSA is working solely for the Saudi market.
OUR SERVICES: Our agency provides creative solutions through different channels, including digital, retail, outdoor displays, and on-ground activation that perfectly fit our clients’ needs. We keep the lines of communication open to maintain the established trust given by our clients. Our strength comes from listening to their concerns and understanding their challenges in order to fulfill their business goals meticulously. We have been mainly working for Samsung and we recently started working with local clients, including Al Rajhi Takaful, Suntop, Sunquick, Riyad Bank, Siniora, and Hankook.
OUR MISSION: Ideas That Move. Our ideas move brands, products, and people. We’re not afraid to take risks, try new things, and stand for what we believe to be true. We always aim to go further as an agency to achieve every brand’s mission, vision, and, values.
We are curious. We are smart. We are bold. We keep it real. We are Cheil KSA.