We are Dulcedo

At Dulcedo, talent management is not about volume - it’s about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally.Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them. We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.

Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.At the core of Dulcedo’s values and recruitment process is a strong commitment to Diversity, Equity, and Inclusion. Our current workforce is a celebration of diverse ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. Our continued mission is to recruit, support, and grow talent in a way that ensures equal opportunities for all applicants.

Above all, Dulcedo is a people-first organization. Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. Proudly certified as a Great Place to Work, we foster an environment where people are empowered to grow, challenge themselves, and do meaningful work alongside industry-leading talent.

The Opportunity: We’re hiring a Business Analyst to strengthen the operational backbone of Dulcedo as we continue to grow! This is a hands-on, execution-driven role for someone who can step into complex workflows, identify friction points, and turn them into clear, scalable processes. You’ll lead discovery across teams, build current vs. future-state process maps, and carry improvements through implementation - including SOPs, tooling enhancements, automation, and reporting. We’re looking for someone coming from a cross-functional, process-heavy environment where they’ve owned end-to-end improvements, from process mapping to implementation, using tools like Power BI and SQL.” In other words, this position is ideal for a builder who can operate with high autonomy, translating real business needs into smarter ways of working.

###Responsibilities

• Lead process improvement roadmap, from diagnosis to rollout for our departments.
• Run discovery across departments to understand how work actually flows and where it breaks.
• Map current-state processes and design future-state workflows that reduce friction and improve accountability.
• Build SOPs and supporting documentation (templates, checklists, playbooks) so improvements stick.
• Translate business needs into clear requirements and actionable implementation plans.
• Design and improve reporting visibility (dashboards, operational KPIs, status tracking) for leadership.
• Reduce manual work by identifying automation opportunities and simplifying handoffs across teams.
• Drive change management: align stakeholders, set adoption plans, and ensure teams actually use what’s built
• Monitor impact post-launch and iterate based on feedback, data, and performance outcomes.

###Your Profile

• 3-5 years of experience in a Business Analyst / Operations Analyst / Process Improvement role where you owned initiatives end-to-end (not just documentation).
• Experience in a process-heavy, cross-functional environment (ex: mid-size/large company, high-growth org, or consulting/implementation setting) where workflows span multiple teams and require structure, alignment, and follow-through.
• Strong comfort partnering with Finance/Accounting or operational teams on complex processes, controls, approvals, and reporting needs. Proven ability to map “current state- future state” and convert findings into real implementation: SOPs, templates, tooling changes, automation, and adoption support.
• Ability to work with high autonomy: you can diagnose problems, propose solutions, and execute without needing heavy technical mentorship.
• Strong technical fluency:, Power BI, SQL, dashboards and reporting frameworks, advanced Excel / Google Sheets
• CRM/tooling comfort (Zoho is a plus) and the ability to think in systems: permissions, governance, data structure.
• Bonus: experience with workflow automation, integrations, and scalable tooling ecosystems (Zoho apps is a plus).

###Dulcedo DNA & Soft Skills

• At Dulcedo, we look for more than just a CV - we look for energy.
• You’re known for your initiative, curiosity, and genuine drive to make things happen.
• Your positive attitude, collaborative spirit, and the way you uplift those around you are contagious.
• You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment.
• You’re a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward.
• In short, you’re driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo’s culture.

###Life at Dulcedo!

• Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!
• 12 Monthly Personal Days : One extra day off every month to recharge and relax
• Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.
• Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?
• Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.
• Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.
• Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.
• Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.
• The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.

As an equal opportunity employer, we are committed to making sure everyone feels included, supported, and valued. Should you require any accommodations during the application process, please write to talentacquisition@dulcedo.com and we will adjust the process to your needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.