Position: IT Infrastructure Administrator

Employment type: Full Time Permanent

Vacancy status: Existing Vacancy

Location: Mississauga, ON (Hybrid)

DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.

The role

As an IT Infrastructure Administrator, you’ll develop, test, and support core infrastructure systems, ensuring stability, performance, and rapid resolution of production issues.

This is a hybrid role, working a minimum of 2-3 days per week in our Mississauga (Vipond) office.

Key responsibilities

• Manage multiple infrastructure projects simultaneously, ensuring on-time and high-quality delivery
• Lead infrastructure initiatives from setup and configuration through deployment and ongoing support
• Create and maintain clear technical documentation on projects and share knowledge across internal teams
• Manage infrastructure-related incidents, service requests, changes, problems, and assets
• Maintain and troubleshoot server and network infrastructure to ensure performance, reliability, and security
• Oversee backup and data restoration processes to ensure system availability
• Maintain and continuously update infrastructure documentation and procedures
• Coordinate with vendors for infrastructure setup, troubleshooting, and escalations
• Resolve escalated Tier 2 issues from the Tier 1 support team
• On-call rotation for Tier 2 support every 4-5 weeks is mandatory

Skills & experiences

• Bachelor’s degree in Computer Science, IT, or related field, with 5+ years of experience as an IT Administrator
• Strong expertise in Windows Server & Desktop OS, Active Directory, MS Exchange, Cisco & Fortinet IOS, LAN/WAN/VLANs, Wi-Fi, MS Azure, TCP/IP, DNS, DHCP, Certificates, VPN, Voice/telephony, and O365/M365
• Working knowledge of IT Security, alert/event monitoring, and MacOS, with familiarity in AWS Cloud and Linux an asset
• Proven ability to troubleshoot and diagnose technical issues accurately and efficiently
• Works independently with excellent time management skills, balancing multiple priorities and projects
• Collaborative team player with strong written and verbal communication, capable of working effectively with internal teams, partners, vendors and consultants
• Demonstrated excellence in managing project and handling support tickets
• Skilled in creating and maintaining clear technical documentation, with the ability to translate business needs into practical technical solutions
• Experienced in mentoring and guiding other team members for knowledge transfer
• Flexibility and willingness to work on-call rotation for 1 week every 4-5 weeks

What we offer

• Comprehensive healthcare, dental, and vision coverage for you and family
• Company-matched pension program
• Tuition reimbursement to invest in your growth and career development
• Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation:$80,133 - $100,166 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.