Customer Relations Officer (Full-Time)
Top Benefits
About the role
Job Description:
Do you like to use your good judgment to resolve issues? The next Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients or corporate clients.
What does your typical day look like?
- Conduct a detailed, unbiased review of the initial claim while considering the merits of the correspondence submitted to render a decision for the claimant;
- Communicate with claimants as required;
- Develop understanding of Global Excel’s operational processes in relation to many types of service offerings (e.g.: med, non-med, P&C);
- Interact with other operational teams to request input on a claim or to request action be taken;
- Manage high-profile cases and analyze complex customer service issues;
- Support operational continuous improvement through systematic tracking and distribution of areas to improve our processes;
- In coordination with account management, escalate claims to our Corporate Clients for additional consideration as appropriate.
What skills and training do you need?
- College diploma or equivalent;
- Excellent verbal and written communication skills in English required. French language skills would be considered an asset;
- 3-5 years of experience in customer service preferred;
- Benefits or claims assessment experience is an asset;
- Strong analytical and decision-making skills;
- Autonomous and detail oriented;
- Excellent interpersonal skills, judgment and professionalism.
If you're ready to take the next step in your career, apply today and make an impact!
When you apply:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you:
- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
About Global Excel Management Inc.
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage approximately 420,000 inpatient, outpatient and non-medical cases per year and processes in excess of $1.95B USD in healthcare claims annually.
The Global Excel family encompasses over 1500 employees internationally located in Sherbrooke, Canada, in Windsor, Canada, Miami, USA, Mexico City, Mexico, Europe and Africa, as well as Jakarta, Indonesia.
Gestion Global Excel Inc. est un fournisseur de solutions globales complètes dans la gestion des risques associés aux soins de santé. Global Excel et ses filiales, dont les bureaux se situent au Canada, aux États-Unis, au Mexique, en Europe, en Afrique et en Asie, offrent une gamme complète de services d’atténuation des risques, de contrôle des coûts, de gestion des réclamations et de services d’assistance médicale à plus de 366 clients répartis dans plus de 90 pays à travers le monde. En tant que groupe, Global Excel gère près de 360 000 cas médicaux et non médicaux annuellement, et ce, en milieu hospitalier et en consultation externe. Notre entreprise traite plus de 1,9 milliard de dollars US en réclamations associées aux soins de santé par an.
La famille Global Excel emploie plus de 900 employés aux quatre coins du monde situés à Sherbrooke, Canada; à Windsor, Canada; à Miami, États-Unis; à Mexico, Mexique; en Europe; en Afrique ainsi qu'à Jakarta, Indonésie.
Customer Relations Officer (Full-Time)
Top Benefits
About the role
Job Description:
Do you like to use your good judgment to resolve issues? The next Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients or corporate clients.
What does your typical day look like?
- Conduct a detailed, unbiased review of the initial claim while considering the merits of the correspondence submitted to render a decision for the claimant;
- Communicate with claimants as required;
- Develop understanding of Global Excel’s operational processes in relation to many types of service offerings (e.g.: med, non-med, P&C);
- Interact with other operational teams to request input on a claim or to request action be taken;
- Manage high-profile cases and analyze complex customer service issues;
- Support operational continuous improvement through systematic tracking and distribution of areas to improve our processes;
- In coordination with account management, escalate claims to our Corporate Clients for additional consideration as appropriate.
What skills and training do you need?
- College diploma or equivalent;
- Excellent verbal and written communication skills in English required. French language skills would be considered an asset;
- 3-5 years of experience in customer service preferred;
- Benefits or claims assessment experience is an asset;
- Strong analytical and decision-making skills;
- Autonomous and detail oriented;
- Excellent interpersonal skills, judgment and professionalism.
If you're ready to take the next step in your career, apply today and make an impact!
When you apply:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you:
- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
About Global Excel Management Inc.
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage approximately 420,000 inpatient, outpatient and non-medical cases per year and processes in excess of $1.95B USD in healthcare claims annually.
The Global Excel family encompasses over 1500 employees internationally located in Sherbrooke, Canada, in Windsor, Canada, Miami, USA, Mexico City, Mexico, Europe and Africa, as well as Jakarta, Indonesia.
Gestion Global Excel Inc. est un fournisseur de solutions globales complètes dans la gestion des risques associés aux soins de santé. Global Excel et ses filiales, dont les bureaux se situent au Canada, aux États-Unis, au Mexique, en Europe, en Afrique et en Asie, offrent une gamme complète de services d’atténuation des risques, de contrôle des coûts, de gestion des réclamations et de services d’assistance médicale à plus de 366 clients répartis dans plus de 90 pays à travers le monde. En tant que groupe, Global Excel gère près de 360 000 cas médicaux et non médicaux annuellement, et ce, en milieu hospitalier et en consultation externe. Notre entreprise traite plus de 1,9 milliard de dollars US en réclamations associées aux soins de santé par an.
La famille Global Excel emploie plus de 900 employés aux quatre coins du monde situés à Sherbrooke, Canada; à Windsor, Canada; à Miami, États-Unis; à Mexico, Mexique; en Europe; en Afrique ainsi qu'à Jakarta, Indonésie.