Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Urban area. Business sector. Private sector. Automobile repair services. Private company, corporation or industry. Tasks: Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive payments. Sell merchandise. Answer clients' inquiries and provide information. Computer and technology knowledge: Internet. MS Excel. MS Windows. MS Word. MS Office. Google Drive. Protractor. Area of specialization: Communications. Auto repair. Security and safety: Criminal record check. Driving record check (abstract). Transportation/travel information: Own transportation. Valid driver's licence. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Experience: 5 years or more. Employment terms options: Day. Health benefits: Dental plan. Health care plan. Financial benefits: Group insurance benefits. Life insurance. Registered Retirement Savings Plan (RRSP). Other benefits: Free parking available. Learning/training paid by employer. Team building opportunities. Parking available. Variable or compressed work week.