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Branch Team Lead

Grainger4 days ago
Dartmouth, NS
$24 - $33/hourly
Senior Level
Full-Time

Top Benefits

Medical, dental, vision, prescription drug coverage
Paid time off and up to 12 holidays
Life insurance with spousal and dependent coverage

About the role

**p /ppspan style=font-family:**verdana, geneva, sans-serifspan style=font-size: 10.0ptstrongspan style=color: indianredWork Location Type: /span span style=color: indianredOnsite/span/strong/span/span/pp style=margin-bottom: 11.0pxspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifAs a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results./span/pp style=margin-bottom: 11.0pxspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifOur welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years./span/pp style=margin-bottom: 11.0px /pp style=margin-bottom: 11.0pxspan style=color: indianred;font-family: verdana, geneva, sans-serifstrongspan style=font-size: 12.0pxspan style=font-size: 10.0ptCompensation: /span /span/strong/span/ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptThe hourly rate for this role ranges between $23.74 -$32.64, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives./span/ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptThe pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.

The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law./span/ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptThis job posting is for an existing vacancy./span/pp style=margin-bottom: 11.0px /ppspan style=color: indianred;font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongPosition Summary: /strong/span/ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptUnder the general direction of the Branch Manager, the Branch Team Lead has direct impact on customer retention and financial results of the branch. Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role directly influences the work environment through positive team member relations and promotes an environment where team members are empowered, engaged and committed to the success of the company./span/ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrong /strong/span/ppspan style=color: indianred;font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongJob Responsibilities (You Will): /strong/span/pul type=discli style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptSupports branch leadership in a facility with 2-10 team members along the Branch Manager & Supervisor./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptProvides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations.

Delegates and assigns duties based on workload variance./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptProvides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptSupports the branch team with the preparation of customer quotes, orders, returns, as well as company initiatives & projects./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptFosters open communication between all internal business partners including Sales, Branch Network, Customer Service Centers, and Onsite Service teams/span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptFacilitates team member on-boarding and on-going training/span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptMaintain a well-rounded knowledge of products sold including the completion of the required training programs./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptAssists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety and operational improvements./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptSuggests and implements changes to enhance defined processes and improve sales and service./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptEnsure team compliance with all regulatory issues and company policies./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptOther branch support related duties including but not limited supporting the warehouse functions as required./span/li/ulp /ppspan style=color: indianred;font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongEducation/Experience (You Have): /strong/span/pul type=discli style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptHighschool Diploma or equivalent preferred./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0pt1-3 years of customer service and sales experience in a related field preferred. Previous leadership experience would be a definite asset./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptPassion for customer service, sales and people development with an ability to energize others and work within high performing teams./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptAbility to adapt to shifting demands and competing priorities./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptAbility to understand and articulate the vision of Grainger to all team members./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptProficient computer skills and aptitude in the use of computers and software applications./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptAbility to safely learn and operate powered industrial equipment/span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptUnderstanding of local customer and market dynamics and requirements would be an asset./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptPossession of a valid driver’s license and a reliable vehicle (if driving required) is preferred./span/li/ulpspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptThis role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment processem.

**/em/span/ppspan style=font-family:**verdana, geneva, sans-serif;font-size: 10.0ptSome customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites./span/ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrong /strong/span/ppspan style=color: indianred;font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongWork Environment: /strong /span/pul type=discli style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptBranch Network/span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptAbility to work in a position requiring: /span/liul type=circleli style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptContinuous standing and walking./span/lili style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptAbility to lift up to 25lbs unassisted on a regular basis/span/li/ul/ulp /pp /ppspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whitespan style=color: indianredstrongRewards and Benefits/strongstrong: /strong/spanbrOur programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): /span/pulli style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whiteMedical, dental, vision and prescription drug coverage/span/lili style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whitePaid time off (PTO) and up to 12 company holidays per year (dependent on home province)/span/lili style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whiteLife insurance coverage, including spousal and dependent life insurance./span/lili style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whiteEmployee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns/span/lili style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whiteRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future/span/lili style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whiteEducational & Professional Membership Fee Assistance program/span/lili style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whiteEmployee discounts, team member perks and more!/span/li/ulp /ppspan style=font-size: 10.0pt;color: indianred;font-family: verdana, geneva, sans-serif;background-color: whitestrongDEI Statement: /strong/span/ppspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whiteWe encourage you to apply even if your experience doesnt perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

**/span/ppspan style=font-size:**10.0pt;font-family: verdana, geneva, sans-serif;background-color: whiteWe are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance./span/ppspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serif;background-color: whitePre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role./span/pp /pp /p

About Grainger

Retail Office Equipment
10,000+

As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.

For our Team Members, Grainger provides value for customers, fostering an engaging culture and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe.

For our customers we offer more than a million industrial-quality products, a consultative sales approach, technical and product expertise, a premium digital experience and the ability to get the right products to youright when you need them.

Count on us for supplies and solutions for every industry.

Visit Grainger.com® to learn more.

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