Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Associate Manager, Marketing Operations. Could It Be You?

We are seeking an organized and detail-oriented Associate Manager, Marketing Operations to be the operational backbone of our marketing team, ensuring we operate efficiently and fiscally responsibly. The Associate Manager, Marketing Operations will focus on optimizing the foundational execution and financial efficiency of the Questrade Marketing team. This role is crucial for managing the processes, workflows, budget, and external vendor relationships that enable the entire department to function smoothly and meet its goals.

The Associate Manager will be responsible for activating and maintaining operational work products that enhance departmental efficiency, strictly managing the marketing budget, and overseeing the entire lifecycle of our key vendor partnerships. This role requires strong organizational and project management skills, financial acumen, and a proactive approach to continuous process improvement.

Our team’s success will be measured by:

• Optimization and accurate tracking of marketing funds and budgets.
• Improvement in cross-functional marketing workflow efficiency and speed.
• Effectiveness of vendor management and sourcing processes.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

1. Financial & Budget Governance

• Budget Management & Optimization: Own the day-to-day tracking, reconciliation, and accurate forecasting of the annual marketing budget, ensuring all spending aligns with planning targets. Actively identify and flag opportunities to optimize funds, reduce waste, and provide data-driven recommendations for maximizing marketing investment ROI.
• Financial Process Execution: Manage the end-to-end finance processes for the department, including processing purchase orders, managing invoices, tracking accruals, and coordinating with the Finance team to ensure timely and accurate reporting.

1. Process Activation & Workflow Efficiency

• Operational Documentation: Responsible for activating, documenting, and continuously updating standardized marketing processes, campaign workflows, and work product templates across all marketing teams to improve operational efficiency and execution speed.
• Workflow Enablement: Facilitate cross-functional project planning, scheduling, and operational asset delivery, acting as the primary point of contact for operational queries between marketing, finance, legal, and procurement teams to clear bottlenecks and ensure timely campaign launch.
• Compliance & Governance Support: Support compliance efforts by ensuring all marketing processes and work products adhere to internal governance standards and external regulations (e.g., GDPR/CASL) as guided by legal and compliance partners.

1. Vendor & Relationship Management

• Vendor Sourcing & Onboarding: Support the management of marketing vendor relationships. This includes actively researching and sourcing new vendors, managing the onboarding and contracting process (in collaboration with procurement and legal), and ensuring the smooth transition of new partners.
• Relationship Oversight: Oversee the ongoing health and performance of existing vendor partnerships, managing service agreements, and ensuring vendors meet delivery deadlines and quality expectations.
• Tools & Systems Support: Support the team's usage of project management and administrative tools, ensuring data input integrity related to process management and budget tracking.

1. Reporting & Strategic Support

• Performance Documentation: Support the Head of Marketing Growth with necessary budget data, operational metrics, and process documentation required for quarterly business reviews, financial reporting, and annual planning processes.
• Training & Documentation: Develop and maintain up-to-date documentation on operational processes, budget management best practices, and vendor engagement guidelines for the broader marketing team.
• Optimization and accurate tracking of marketing funds, budgets, and projects; own all roadmap visualization and reporting across the team

So are YOU our next Associate Manager, Marketing Operations? You are if you…

• Have 4+ years of experience in Marketing Operations, Project Management, or a related Business Operations role, with demonstrated experience managing budgets and external vendor relationships.
• Have strong proficiency in budget tracking, financial reconciliation, and the ability to analyze spending to identify and execute cost optimization opportunities.
• Have Vendor Management Expertise: Proven experience in managing external vendors, coordinating contract processes, and overseeing the vendor onboarding lifecycle.
• Have excellent organizational skills and proven ability to define, implement, and manage cross-functional marketing workflows. Experience with project management tools (e.g., Asana, Jira) is a strong asset.
• Have excellent verbal and written communication skills, with the ability to clearly articulate process requirements and updates to internal and external stakeholders.
• Have meticulous attention to detail to ensure accuracy in financial tracking, contractual agreements, and process documentation.
• Have fluency in waterfall, Agile, and Lean methodologies; Scrum and Kanban are an asset
• Have experience working with software development teams (Product, Design) and familiarity with the software development lifecycle is an asset
• Have experience with JIRA and Figma is an asset
• Have a bachelor's degree in Business, Finance, Marketing, or a related field.
• Have strong analytical skills and are a strategic thinker
• Have exceptional time management and organizational skills
• See the big picture while paying attention to the smallest details
• Can work flexible hours when requested
• Are motivated by a fast-paced, multitasking environment
• Take ownership of tasks and drives projects through to completion
• Have the willingness to multi-task and be flexible to take on varied responsibilities

Additional Information…

• Please note this role will be required to be in office 3 days a week

Sounds like you? Click below to apply!

#LI-LB1

#LI-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.