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Call Taker - Bilingual

Voyagoabout 24 hours ago
Nepean
$18/hour
Mid Level
full_time

Top Benefits

Competitive wages and hourly rate
Performance incentives
Growth opportunities within Transdev

About the role

Job description

Here We Grow Again!

Under the Transdev banner, and supporting Non-Emergency Medical Transfer, Priority Patient Transfer is excited to introduce additional positions as we grow, and we’d like YOU to join us!

As we grow, you grow! Priority Patient Transfer Services prides itself on our constant focus on growth and development. With continued training you too could grow with us!

Our Company

Priority is a leader in the patient transfer industry, proudly serving Eastern Ontario for over a decade. Based in Ottawa, we operate a well-maintained, clean, and modern fleet of vehicles, providing transportation services to patients in a professional, safe and respectful environment.

We pride ourselves on having the strongest brand and reputation in the region, by providing uncompromising care, compassion, respect, and a commitment to excellence.

Priority provides both stretcher and wheelchair transportation service and is responsible for transferring patients safely between hospitals and back to their homes. We provide extensive training and orientations for all our new employees and a friendly, fast-paced, and professional work environment.

Job Description

As we grow, we are expanding our Dispatch team to assist in managing dispatch duties, full-time, located in our Nepean Head Office. This position will be required to work mornings/evenings and weekends, in a friendly and supported atmosphere. Ideally you would be available for days, an 8:00am or 9:00am start.

Duties:

  • Take incoming calls from Hospitals and book calls for our attendants
  • Answer Families questions about our service
  • Offer support and give quotes to families
  • Pre plan the upcoming days and organize schedule
  • Work with attendants to make their days efficient
  • Complete daily reports
  • Work with and keep in touch with hospitals about calls and delays
  • Coordinate call times with supervisors in other regions
  • Various other duties as requested

Requirements

Requirements

We are seeking self-motivated individuals who possess the following skills and aptitudes.

You have:

  • Positive attitude, pleasant, approachable and patient
  • Great work ethic
  • Customer service attitude
  • Flexibility to work under pressure and meet deadlines
  • Must be able to work in a dynamic and task managing environment
  • Display a sense of urgency
  • Attention to detail
  • Professional attitude under all situations
  • Punctual and reliable
  • Must be computer literate with good typing and spelling skills
  • Bilingualism - requirement

Benefits

We Offer:

Priority offers competitive wages, friendly and supportive atmosphere, and performance incentives for its employees. If you want to be part of our exciting healthcare field come grow with us by applying now!

As a subsidiary of Transdev we offer many exciting opportunities for growth within the transportation industry.

Sounds Interesting? Apply Today!

Priority Patient Transfer Services is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.

Job Types: Full-time, Permanent

Salary: $18.05 per hour

Schedule:

  • 8 hour shift - 30 to 40 hours per week
  • Mostly weekdays, but availability for weekends as needed for coverage will be a requirement.

About Voyago

Transportation, Logistics, Supply Chain and Storage
1001-5000

Voyago is Ontario's Mobility brand and a subsidiary of Transdev, an international leader in mobility at the service of communities. Voyago provides safe reliable transportation to Ontario's Hospitals, Schools, and Community Transit systems.

We are people serving people, and our employees are driven by the positive impact they have on people and their communities.

Transdev's Ontario brand include: Voyago NEMT, Voyago Student, Voyago Transit, Voyago Charters, East Ferris Bus Lines and Priority Patient Transfer Services. One Team, Under Transdev, working together all over Ontario!