• Job ID: 59269
• Job Category: Information & Technology
• Division & Section: Technology Services, Technology Standardization Delivery
• Work Location: Metro Hall, 55 John St, Toronto, ON M5V 3C6
• Job Type & Duration: Full-time, Temporary (24 months) Vacancy
• Hourly Rate: $53.21 - $58.28
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 27-Aug-2025 to 11-Sep-2025

Job Description As an integral part of the Business Application Solutions team in the Technology Services Division, you will provide expertise and advice in the areas of initiation, analysis, design, development, implementation, and sustainment of enterprise solutions, while contributing to the development of corporate system architectures, methodologies, standards, policies, procedures and guidelines.

Major Responsibilities

• Performs analysis and design duties as well as programming, modelling and scripting, testing, documentation and deployment preparation.
• Coordinates and prepares needs analysis and detailed systems design.
• Conducts user interviews to determine detailed systems requirements.
• Completes preliminary analysis, system and functional design, workflow diagrams for quality systems development.
• Prepares front-end prototypes and mock-ups of user interfaces.
• Designs and develops systems that comply with access and privacy legislation.
• Coordinates and develops program specifications and documentation.
• Designs and conducts all levels of testing i.e. unit, system, integration, regression, performance, security, usability, and optimization/configuration and coordinates user acceptance testing.
• Liaises and coordinates with internal and external consultants in detailed systems deliverables and technical problem resolution.
• Implements enterprise in-house developed/custom/packaged systems and systems changes.
• Tests integrated systems to ensure system compatibility and proper functional integration.
• Provides application maintenance and enhancement including implementation of vendor systems fixes and patches.
• Conducts quality assurance on departmental and external developments.
• Develops systems interfaces between enterprise and departmental systems.
• Performs information and application data conversions.
• Provides development support to users by providing technical assistance and troubleshooting.
• Provides documentation and instruction/training to users of the system.
• Designs and develops application security interfaces to enable clients in controlling and administering access to their systems.
• Provides expertise, advice and technical skills for information and application service delivery.
• Conducts research and evaluation of hardware/software/framework and makes recommendations.
• Recommends, presents and demonstrates system solutions to City management and corporate business clients.
• Conducts presentations, system demonstrations and system walk-throughs at project review meetings.
• Participates as a team member in the execution of project plans providing technical expertise and advice re: architecture, development tools, work effort estimates.
• Contributes to project charters, statements of work and project plans, project status reports and variance explanations, risk identification and mitigation planning.
• Conducts research, investigates and recommends best practices for information and application services.
• Contributes to post-implementation project reviews.
• Recommends improvements to current methodologies, processes, standards, policies and guidelines.
• Contributes to planning of future system growth and provides detailed work plans.
• Conducts feasibility studies, business cases, RFI/P/Q's, technical reports by researching and participating in evaluations and recommending solutions.
• Determines user training needs and helps put together training material, coordinates and supports training.

Key Qualifications

• Post-secondary education in Computer Science, or a related discipline with extensive development and sustainment experience in large scale integrated Technology Services solutions, or the approved equivalent combination of education and/or experience.
• Extensive experience in Salesforce platform administration support, development and user management along with technical implementation and day to day operations, understanding customizations to the platform, with the ability to build custom apps and objects, formula fields, validation rules, field level security, apex classes, flows, triggers, workflows etc.
• Extensive experience in Salesforce configuration, create and editing of Apex code, Visualforce forms, Lightning Web Components (LWC), Triggers, Flows, User Management, Security Management and Analytics.
• Considerable experience implementing and supporting applications that are integrated with business solutions, through modern integration technology using APIs, REST, and Salesforce connected apps.
• Considerable experience in data analysis, uses MS SQL and Oracle PL/SQL coding techniques to extract reports upon information, business trends, insights and metrics from data stored in the database.
• Considerable experience creating and delivering workflow solutions using scripts, reports, dashboards etc.
• Considerable experience in agile software development methods like Kanban, SCRUM, and working with cross functional teams through Salesforce maintenance release cycles.
• Experience developing digital products that comply with accessibility standards and/or best practices.
• Experience implementing and supporting software products and/or reusable technical components that are integrated in business solutions, through modern integration technology.

You Must Also Have

• Knowledge of a variety of software packages, including MS Office (e.g., Word, Excel, PowerPoint, MS Access), Database querying using SQL and software version control (e.g., Bitbucket, GitHub).
• Knowledge of rapid application development methodologies and programming in a large, diverse computing environment.
• Knowledge of SDLC phases and its deliverables: requirements, analysis & design, prototyping and/or development, implementation & sustaining for web-based application / system(s) and/or system integration project.
• Effective teamwork, facilitation, communication, conflict resolution and problem-solving skills including incident management in projects, assignments and service agreements.
• Ability to elicit, drive and/or develop application requirements to ensure that business needs and requirements have been adequately defined and documented and/or the root cause of the problem accurately stated.
• Ability to write application specifications documentation using structured systems analysis and design techniques, systems development methodologies and templates.
• Ability to create program specifications and code documents including use cases, business process models, swim lane process, entity relationship diagrams, class and component models.
• Demonstrated ability to prioritize multiple projects and assignments, manage competing priorities, collaborate effectively within cross-functional teams, establish clear direction, develop terms of reference and work processes, and provide leadership and guidance to project teams.
• Strong interpersonal skills with ability to establish effective working relationships with all internal and external stakeholders, employees, client departments, outside agencies or other levels of government.
• Ability to develop, maintain and execute test plans and disaster recovery plans.
• Excellent verbal and written communication, problem-solving, leadership, facilitation and interpersonal skills.
• Strong customer service orientation along with a demonstrated ability to establish and maintain effective stakeholder relationships.
• Ability to work effectively as a team member, collaboratively with others in multidisciplinary team environment and work independently, as required.
• Advanced time management and estimation capabilities, and ability to perform several tasks and projects concurrently.
• Ability to work flexible hours including days, afternoons, nights and weekends, as required and ability to be on call for support of production systems, as required.

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Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.