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Terms: Full-time - Permanent

Salary (CAD): $81,700 - $96,100 (Commensurate with experience) Location: Toronto (Hybrid Work Model) ABOUT THE ROLE: The Consultant Technologist (CT) is a member of IQMH’s Centre for Proficiency Testing team. The Proficiency Testing (PT) team is responsible for planning, designing, preparing, and coordinating PT models. The Consultant Technologist analyzes statistical data from participating laboratories and presents summarized data, technical reports, and discordant findings investigations to the Scientific Committees. This role will support and address discussions, follow-ups, and comments from the Scientific Committees. The Consultant Technologist works collaboratively within a team-based environment across multiple laboratory disciplines to promote consistency, knowledge sharing, and alignment of PT practices.

Main Responsibilities

Align PT activities with the ISO/IEC 17043 standard. Plan, design, develop, validate, and manage the delivery and execution of PT surveys to participating laboratories in collaboration with Scientific Committees. Prepare reports and support coordination and facilitation of PT-related meetings (Scientific Committee meetings, PT Survey Planning meetings, Professional Advisory Committee (PAC) meetings, and internal/external audits). Monitor and maintain electronic records of participating laboratories’ performance, including documenting performance concerns and communicating with participating laboratories and regulatory bodies (e.g., Ministry of Health), as required. Collaborate with Scientific Committees to support and guide laboratory best practices through publications and communications (e.g., abstracts, posters, consensus practice recommendations, and professional development activities). Collaborate across multiple laboratory disciplines to ensure consistency, continuous quality improvement, and knowledge sharing of PT practices, while providing guidance to internal and external stakeholders, as required. Lead and support the delivery of PT programs across disciplines and contribute to the development, review, and implementation of procedures and documentation to support standardization. Demonstrate flexibility to support PT programs across multiple disciplines as required. Participate in product development activities to support the expansion of PT programs, including market research, competitor analysis, material sourcing, product specification development, material and design validation, documentation management, and monitoring project timelines.

Must Have Qualifications

General Medical Laboratory Technologist (MLT) obtained from an accredited Medical Laboratory Technology program Successful completion of the MLT certification exam provided by the Canadian Society of Medical Laboratory Science (CSMLS). Member in good standing with College of Medical Laboratory Technologists of Ontario (CMLTO). Minimum of 6 years of recent clinical laboratory experience as a General Medical Laboratory technologist with strong knowledge of laboratory practices and quality control. Experience with point-of-care, molecular/Virology, chemistry, and hematology testing in a clinical laboratory setting. Demonstrated ability to support innovation and contribute to product development initiatives, including expansion of point-of-care and related testing programs. Strong communication, interpersonal, organizational and meeting facilitation skills. Strong customer service orientation with the ability to effectively engage and support internal teams, external partners, and participating laboratories. Ability to collaborate effectively within a team and as an independent contributor. Proficiency in Microsoft 365 applications, particularly Word and Excel.

Desired Qualifications

Knowledge and understanding of quality control practice and associated statistical analysis. Understanding and application of quality management systems and root cause analysis. Quality Assurance or Quality Management certification. Project Management certification.

WHAT YOU CAN EXPECT

In Your First 30-90 Days: Complete our orientation program and learn about HSO’s values and mission. Set your performance and learning objectives in collaboration with your manager. Meet regularly with your manager to discuss your learning progression and alignment for your accountabilities. Take on assigned initiatives or projects for your role.

What We Can Offer To You

Hybrid work model. Competitive compensation and benefits. Time off programs, including office closure during the last week of December. Professional development support. A culture that values psychological safety, inclusion, and engagement.

WHO WE ARE AND WHAT WE DO

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 15,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years. Join us toward a future that will lead to safer care and a healthier world. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care. HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO. We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.