Manager - Lending Services, Toronto
Top Benefits
About the role
Job Description
What is the opportunity?
The Loan Operations Manager will be responsible for overseeing the day-to-day
operations of the loan processing and servicing teams. This role involves
managing workflows, ensuring compliance with regulations and internal
policies, and driving operational efficiency. The ideal candidate will possess
strong leadership, analytical, and organizational skills, along with in-depth
knowledge of loan operations and corporate lending.
What will you do?
-
Lead, mentor, and manage the loan operations team to ensure efficient and accurate loan processing, servicing, and documentation.
-
Oversee the end-to-end loan operations process, ensuring seamless customer experiences and operational accuracy
-
Develop, implement, and improve policies and procedures to streamline workflows and optimize productivity.
-
Ensure timely loan disbursements, payments, and reporting in alignment with contractual obligations.
-
Collaborate with internal IT departments to address challenges and enhance the efficiency of loan activities.
-
Maintain and analyze key performance metrics to ensure the department meets organizational goals and deadlines.
-
Resolve complex issues that arise in loan processing, servicing, or system functionality.
Lead audits and examinations related to loan operations, facilitating the preparation of required documentation and maintaining records. -
Stay updated on industry trends, regulations, and technology advancements to improve processing standards and service delivery.
What do you need to succeed?
Must-Have:
-
Bachelor’s or Master’s degree in Finance/Accounting/Mathematics, or any quantitative degrees
-
3+ years working experience in Corporate Lending Industry
-
Strong verbal and written communication skills to clearly articulate goals, offer feedback, and foster collaboration
-
Strong leadership skills with a clear ability to inspire, motivate, and guide a team
-
Knowledge of loan products
Nice-To-Have:
-
Knowledge of ACBS, LoanIQ
-
Knowledge of loan processing and payment methods
-
Familiar with modern technologies in loan processing industry
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep
growing, and working together to deliver trusted advice to help our clients
thrive and communities prosper. We care about each other, reaching our
potential, making a difference to our communities, and achieving success that
is mutual.
•A comprehensive Total Rewards Program including performance-based bonuses,
flexible benefits, competitive compensation packages.
• Leaders who support your development through coaching and managing
opportunities
• Build and maintain strong business relationships with various departments
within RBC Capital Markets
• Work in a dynamic, collaborative, progressive, and high-performing team
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Manager - Lending Services, Toronto
Top Benefits
About the role
Job Description
What is the opportunity?
The Loan Operations Manager will be responsible for overseeing the day-to-day
operations of the loan processing and servicing teams. This role involves
managing workflows, ensuring compliance with regulations and internal
policies, and driving operational efficiency. The ideal candidate will possess
strong leadership, analytical, and organizational skills, along with in-depth
knowledge of loan operations and corporate lending.
What will you do?
-
Lead, mentor, and manage the loan operations team to ensure efficient and accurate loan processing, servicing, and documentation.
-
Oversee the end-to-end loan operations process, ensuring seamless customer experiences and operational accuracy
-
Develop, implement, and improve policies and procedures to streamline workflows and optimize productivity.
-
Ensure timely loan disbursements, payments, and reporting in alignment with contractual obligations.
-
Collaborate with internal IT departments to address challenges and enhance the efficiency of loan activities.
-
Maintain and analyze key performance metrics to ensure the department meets organizational goals and deadlines.
-
Resolve complex issues that arise in loan processing, servicing, or system functionality.
Lead audits and examinations related to loan operations, facilitating the preparation of required documentation and maintaining records. -
Stay updated on industry trends, regulations, and technology advancements to improve processing standards and service delivery.
What do you need to succeed?
Must-Have:
-
Bachelor’s or Master’s degree in Finance/Accounting/Mathematics, or any quantitative degrees
-
3+ years working experience in Corporate Lending Industry
-
Strong verbal and written communication skills to clearly articulate goals, offer feedback, and foster collaboration
-
Strong leadership skills with a clear ability to inspire, motivate, and guide a team
-
Knowledge of loan products
Nice-To-Have:
-
Knowledge of ACBS, LoanIQ
-
Knowledge of loan processing and payment methods
-
Familiar with modern technologies in loan processing industry
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep
growing, and working together to deliver trusted advice to help our clients
thrive and communities prosper. We care about each other, reaching our
potential, making a difference to our communities, and achieving success that
is mutual.
•A comprehensive Total Rewards Program including performance-based bonuses,
flexible benefits, competitive compensation packages.
• Leaders who support your development through coaching and managing
opportunities
• Build and maintain strong business relationships with various departments
within RBC Capital Markets
• Work in a dynamic, collaborative, progressive, and high-performing team
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.