BCIT’s Student Life office is seeking a regular, full-time (1.0 FTE**) Student Life Office Assistant**. This position serves as the initial contact for the Student Life Office (‘SLO”) and is responsible for ensuring smooth day-to-day operation of the department. This position provides administrative support to the SLO and staff. These functions include general office duties, front desk and reception, student assistance, and special projects and events.

Duties & Responsibilities

DUTIESANDRESPONSIBILITIES**:**

• Provides coverage of the SLO front desk and reception.

• Monitors, coordinates and responds to inquiries, including in-person, by e-mail, and by telephone.

• Provides information to students, including those in distress, as well as to staff and faculty.

• Assess urgent student situations to determine level of referral and escalation.

• Refer students and staff to appropriate internal or on-campus resources or services, as appropriate.

• Maintains confidentiality when handling sensitive student information, including abiding by BCIT’s relevant policies.

• Maintains liaison with other campus services and specialty campuses, staying current on campus services and student needs.

• Assists with the administration of the recruitment, onboarding and scheduling of student employees (Student Life Ambassadors).

• Assists with coordinating financial information, including reconciling department purchase tracking.

• Creates and implements administrative processes and procedures which enhance services for students, advance inclusivity, and generate efficiency.

• Organizes and schedules meetings and events for the department.

• Prepares agendas, minutes, memos, letters, spreadsheets, reports, and other documents as required.

• Creates and update tools and resources to communicate effectively about department events, activities, initiatives, and services.

• Schedules appointments for the department, including booking rooms.

• Handles distribution of incoming and outgoing mail.

• Aids with remedying digital, facility, and telecommunication challenges, including liaising with FCD, IT or other relevant on-campus departments.

• Orders supplies and maintains department storeroom, including maintaining stock and inventory.

• Tracks and manages information as required, including; tracking workshops, incoming inquiries and walk-in traffic.

• Supports planning, operations, and logistics for Student Life Office programs and events, including Orientation

• Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).

• Undertakes related duties as assigned, consistent with the job grade for this position.

Qualifications

QUALIFICATIONS**:**

Definition: The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:

• Grade 12 and relevant post secondary office administrator training.

Experience:

• Two years general experience with a minimum of six months practical experience in office administration within a post-secondary setting. Experience in a student-facing role required.

Software/Computer Application(s) and Expertise:

• MS Office, with Word and Excel at the intermediate to advanced level
• Ability to navigate the internet and use email efficiently
• Experience using student record and information systems and databases—preference for experience with Banner and Advocate (Simplicity)
• Experience with design software and tools, such as Canva and Creative Cloud

Communication/Interpersonal Skills:

• Excellent interpersonal, oral and written communication skills
• Demonstrated ability to work both independently and effectively as a team member
• Proven student and customer service skills

Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):

• Ability to handle confidential/sensitive student information with discretion
• Excellent attention to detail, organizational skills, and follow-up skills
• Excellent knowledge of standard office practices, methods and equipment

Other Skills/Abilities:

• Strong problem-solving skills

• Demonstrated ability to organize and prioritize work and meet deadlines in an environment of changing priorities

Additional Information

Benefits – Why you’d love working with us

• Competitive pay
• Minimum of fifteen days of vacation prorated per year
• Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
• Defined benefit pension plan with employer contributions
• Professional Development funds and resources
• Access to most BCIT Flexible Learning courses free of charge
• Wellness and Employee Assistance programs
• Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
• Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact us using our contact form. Please note that all applications must be submitted via the careers page portal. Applications submitted through the contact form will not be accepted. For additional information, please visit our frequently asked questions (FAQs) page and see how we hire.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range

Salary Grade 5: $53,641 - $57,817 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.

Position Details

Posting Category

Administration

Department 2

Student Success Division

Campus Location

Burnaby campus

Bargaining Unit

BCGEU Support Staff

Job Status

Regular

Full-Time/Part-Time

Full-Time

Number of Vacancies

1

Anticipated Start Date

09/22/2025

Anticipated End Date

Competition Information

Competition Number

25B589

Competition Open Date

09/03/2025

Competition Close Date

09/12/2025

Open Until Filled?