Administrative Support III
About the role
Your Opportunity:
The University of Alberta Hospital is recognized as a leader in health care innovation. Here, we deliver extraordinary care to patients, supported by state-of-the-art technology and a team of dedicated healthcare professionals. As a member of the virtual monitoring team, you will observe and monitor patients from a remote location using video technology. You will recognize and respond quickly to behaviors that compromise patient safety by working cooperatively with nursing staff. Even though you are not in the same physical location, you are a valued member of the healthcare team. The virtual attendant is responsible for monitoring a live video feed of patients to ensure their safety and well-being. You will recognize activities that may result in harm and respond by communicating clearly and effectively with the patient using a 2-way audio device. If the patient needs immediate help, you will activate an alarm and provide concise information to the nurse. You are responsible for creating accurate and detailed records of observations, patient interactions and events in the electronic health record. The ability to complete equipment safety checks and basic equipment troubleshooting is also required. Delivering equipment to multiple units is also a responsibility of this role.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support III Union: AUPE GSS Unit and Program: Virtual Observation Hub Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 30-JUN-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 15-JUL-2026 Temporary End Date: 28-FEB-2027 Hours per Shift: 11.25 Length of Shift in weeks: 4 Shifts per cycle: 14 Shift Pattern: Nights, Weekends Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
You must attach an updated resume with your application to ensure your skills and qualifications are considered. Prior experience as a virtual monitoring attendant. Experience monitoring multiple patients simultaneously. Prolonged sitting. Ability to continuously walk, pushing equipment for a minimum of two hours per shift. Must remain alert at all times while monitoring patient activity. Client-centered approach. Attention to detail. Basic computer knowledge and ability to continually use keyboard/mouse. Ability to operate a smartphone device. Ability to work with limited supervision. Teamwork/ability to work collaboratively. Ability to follow established protocols. Ability to read, write, speak, understand and provide verbal instructions in English. Ability to adapt/respond to changing priorities.
Preferred Qualifications:
Prior experience in a healthcare setting. Recent customer service experience.
Not the right fit? Search for Administrative Support jobs in Edmonton, Alberta, Canada
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.
Similar Jobs
Administrative Support III
About the role
Your Opportunity:
The University of Alberta Hospital is recognized as a leader in health care innovation. Here, we deliver extraordinary care to patients, supported by state-of-the-art technology and a team of dedicated healthcare professionals. As a member of the virtual monitoring team, you will observe and monitor patients from a remote location using video technology. You will recognize and respond quickly to behaviors that compromise patient safety by working cooperatively with nursing staff. Even though you are not in the same physical location, you are a valued member of the healthcare team. The virtual attendant is responsible for monitoring a live video feed of patients to ensure their safety and well-being. You will recognize activities that may result in harm and respond by communicating clearly and effectively with the patient using a 2-way audio device. If the patient needs immediate help, you will activate an alarm and provide concise information to the nurse. You are responsible for creating accurate and detailed records of observations, patient interactions and events in the electronic health record. The ability to complete equipment safety checks and basic equipment troubleshooting is also required. Delivering equipment to multiple units is also a responsibility of this role.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support III Union: AUPE GSS Unit and Program: Virtual Observation Hub Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 30-JUN-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 15-JUL-2026 Temporary End Date: 28-FEB-2027 Hours per Shift: 11.25 Length of Shift in weeks: 4 Shifts per cycle: 14 Shift Pattern: Nights, Weekends Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
You must attach an updated resume with your application to ensure your skills and qualifications are considered. Prior experience as a virtual monitoring attendant. Experience monitoring multiple patients simultaneously. Prolonged sitting. Ability to continuously walk, pushing equipment for a minimum of two hours per shift. Must remain alert at all times while monitoring patient activity. Client-centered approach. Attention to detail. Basic computer knowledge and ability to continually use keyboard/mouse. Ability to operate a smartphone device. Ability to work with limited supervision. Teamwork/ability to work collaboratively. Ability to follow established protocols. Ability to read, write, speak, understand and provide verbal instructions in English. Ability to adapt/respond to changing priorities.
Preferred Qualifications:
Prior experience in a healthcare setting. Recent customer service experience.
Not the right fit? Search for Administrative Support jobs in Edmonton, Alberta, Canada
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.