Bilingual Application Support Specialist
About the role
Description
Job Title: Tier 1 Application Support Specialist – Salesforce Platform
Location: New Brunswick
Reports To: Support Supervisor
Position Summary
TEKsystems Client is seeking a detail-oriented and customer-focused Tier 1 Support Specialist to provide frontline technical support for staff using the Salesforce platform. This role is critical in helping employees across the department effectively use Salesforce to deliver essential social services to New Brunswickers.
Key Responsibilities
Salesforce Support & Bilingual French and English
Provide Tier 1 technical assistance to staff using Salesforce for case management, reporting, and service delivery.
- Troubleshoot user issues, perform basic configurations, and escalate complex problems as needed.
- Monitor and respond to support chat inquiries related to Salesforce usage.
- Ticket & Appointment Management
Manage incoming support tickets, ensuring accurate documentation and timely resolution.
- Coordinate and schedule appointments with users for one-on-one support or walkthroughs.
Work closely with the support team and supervisor to share insights and improve support processes.
- Attend team huddles to stay informed about new Salesforce features and departmental enhancements.
Assist in training staff on Salesforce functionality and best practices.
- Contribute to the development and maintenance of user guides and support documentation.
Skills
saleforce, Service desk, Technical support, Application support, Support, Troubleshooting, Customer service
Top Skills Details
saleforce,Service desk,Technical support, Bilingual French and English (written and oral)
Additional Skills & Qualifications
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced, service-driven environment.
Familiarity with ticketing systems and remote support tools.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Fredericton, NB.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Workplace Type
This is a fully remote position.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems
We’re TEKsystems. We accelerate business transformation by solving complex technology, business and talent challenges—across the globe. We partner with 80% of the Fortune 500 to create solutions that enable them to capitalize on change. TEKsystems is an Allegis Group company.
Bilingual Application Support Specialist
About the role
Description
Job Title: Tier 1 Application Support Specialist – Salesforce Platform
Location: New Brunswick
Reports To: Support Supervisor
Position Summary
TEKsystems Client is seeking a detail-oriented and customer-focused Tier 1 Support Specialist to provide frontline technical support for staff using the Salesforce platform. This role is critical in helping employees across the department effectively use Salesforce to deliver essential social services to New Brunswickers.
Key Responsibilities
Salesforce Support & Bilingual French and English
Provide Tier 1 technical assistance to staff using Salesforce for case management, reporting, and service delivery.
- Troubleshoot user issues, perform basic configurations, and escalate complex problems as needed.
- Monitor and respond to support chat inquiries related to Salesforce usage.
- Ticket & Appointment Management
Manage incoming support tickets, ensuring accurate documentation and timely resolution.
- Coordinate and schedule appointments with users for one-on-one support or walkthroughs.
Work closely with the support team and supervisor to share insights and improve support processes.
- Attend team huddles to stay informed about new Salesforce features and departmental enhancements.
Assist in training staff on Salesforce functionality and best practices.
- Contribute to the development and maintenance of user guides and support documentation.
Skills
saleforce, Service desk, Technical support, Application support, Support, Troubleshooting, Customer service
Top Skills Details
saleforce,Service desk,Technical support, Bilingual French and English (written and oral)
Additional Skills & Qualifications
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced, service-driven environment.
Familiarity with ticketing systems and remote support tools.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Fredericton, NB.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Workplace Type
This is a fully remote position.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems
We’re TEKsystems. We accelerate business transformation by solving complex technology, business and talent challenges—across the globe. We partner with 80% of the Fortune 500 to create solutions that enable them to capitalize on change. TEKsystems is an Allegis Group company.