Positions Available: 1

Job Type: Contract, 1-year fixed term

Work Schedule: Hybrid (4 Days Onsite, 1 Days Remote)

Salary: $55,000 CAD + Benefits

Posting Date: September 15, 2025

Closing Date: September 26, 2025, at 5:00 PM EST

About the Role

As a Case Manager,

you will be responsible for:

• Comprehensive, Youth-Centered Case Planning and Support : Conduct thorough assessments and collaborate with youth to develop and revise individualized care plans, addressing their diverse needs—such as housing, employment, mental health, and immigration—using a strengths-based, anti-oppressive, and harm reduction approach.
• Integrated Service Coordination and Advocacy:  Coordinate interdisciplinary services and referrals, facilitate life-skills programming, and work collaboratively with internal and external partners to ensure wrap-around support, crisis intervention, and long-term stability for 2SLGBTQIA+ youth.
• Collaborative Care and Advocacy : Build strong partnerships with community organizations and service providers through consultations, case conferences, and advocacy to ensure youth receive coordinated, comprehensive care tailored to their unique needs.
• Resource Navigation and Community Engagement:  Actively research, connect, and refer youth to affirming community resources and supports—both formal and informal—to promote recovery, enhance quality of life, and support long-term well-being for 2SLGBTQIA+ youth.
• Record-Keeping and Reporting Compliance: Maintain
• accurate, confidential clinical records and statistical data in line with legal, ethical, and organizational standards; prepare reports and support public health protocol implementation as required.
• Operational and Participant Support:  Provide flexible, day-to-day operational assistance—including distributing resources, supporting house activities, and responding to participant needs—to ensure smooth service delivery and a safe, welcoming environment.

What You Bring

• A degree in Social Work, psychology, or a related program and/or an equivalent combination of education/experience in the social services sector.
• 2 years’ experience providing case management to youth related to issues of homelessness, mental health, trauma, transitioning and/or coming out, substance use, family support, trauma, abuse, accessing legal/financial support, housing, employment, and education.
• Experience working in a not-for-profit, 2SLGBTQIA+ community, social justice environment and/or housing/shelter.
• Ability to conduct crisis risk assessments and interventions, and safety planning, with the capacity to manage conflict, crises, and escalating situations with composure and confidence.
• Demonstrated ability to apply anti-racist, anti-oppressive, decolonial, and intersectional frameworks using harm reduction and client-centered approaches.
• Skilled in coordinating interdisciplinary care with internal teams and community partners, while navigating evolving needs, researching resources, and challenging colonial systems in service delivery.
• Proven ability to build trust with youth through active listening, cultural understanding, and adaptive communication, while advocating for their needs (housing, legal, healthcare) and centering autonomy and strengths.

Why Work with Us?

• Be part of a mission-driven organization where your work has a lasting impact on the lives of 2SLGBTQIA+ youth.
• Join a welcoming, inclusive environment where your ideas are valued and your contributions are recognized and celebrated. We offer a space where everyone can be their authentic selves at work.
• We invest in your professional development with meaningful opportunities for growth, learning, and advancement.
• Engage in work that is challenging, meaningful, and aligned with your values.

What We Need

• Satisfactory Vulnerable Sector Police Check clearance.
• Legal eligibility to work in Canada.
• Must maintain a flexible schedule to accommodate occasional evening work and organizational needs.
• Willing to travel to various community-based settings, with and without clients.

Important Note

If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.

How to Apply

To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries

regarding this position. We appreciate your patience! Due to the high volume of applications, our process is taking a bit longer than expected, but we'll update you on your application as soon as we can.

Friends of Ruby  is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our Human Resources team.

Apply by September 26th at 5:00 pm EST

and help us create brighter futures for 2SLGBTQIA+ youth.

We can’t wait to hear from you!