About the role
Role : Operations Manager
Location ; Toronto, ON
Responsibilities :
Operations Management
- Manage and streamline daily operational processes across departments.
- Monitor KPIs and operational metrics to ensure goals are met.
- Identify opportunities for efficiency improvements and implement best practices.
- Ensure compliance with company policies and Canadian workplace regulations.
Team Leadership
- Lead, mentor, and manage the operations support team.
- Oversee workforce planning, scheduling, and performance management.
- Foster a culture of collaboration, accountability, and continuous improvement.
Strategic Planning and Execution
- Support senior management in developing operational strategies and business plans.
- Coordinate the execution of strategic initiatives and special projects.
- Prepare regular reports and updates for leadership teams.
Vendor and Stakeholder Management
- Maintain strong relationships with vendors, partners, and internal stakeholders.
- Oversee contracts, procurement, and operational budgets.
- Ensure timely resolution of operational challenges and escalations.
Compliance and Documentation
- Ensure adherence to all operational policies and legal regulations.
- Maintain accurate documentation of processes, workflows, and performance reports.
Skills & Competencies:
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in operations tools and reporting platforms.
- Ability to manage budgets and resources efficiently.
About Tangentia
Tangentia is the leader in Autonomous Enterprise solutions with solutions around 3 focus areas.
Intelligent Automation- Artificial Intelligence(AI), Robotic Process Automation(RPA) and Blockchain B2B Connectivity - EDI, Ecommerce, OMS and Supply Chain Digital Innovation - Agile App Development, Strategic Staffing,Mobile, Salesforce & IBM consulting Tangentia customers include Royal Bank of Canada, Liquor Control Board of Ontario(LCBO),Suncor, Reliance Retail, Saint Gobain, Whirlpool, Sasktel, Vanguard and others. Tangentia has 12 Fortune 500 customers and 1000+ mid sized companies globally. Our Cloud SaaS solutions like Tangentia Gateway process more than US $10 Billion in transaction value annually.
Tangentia is a platinum partner of IBM with strong global capabilities around Watson AI and Sterling. In addition, other major partnerships include Automation Anywhere, Microsoft, Salesforce, BluePrism, UI Path, Google AI, and AWS. Headquartered in Toronto, Canada, Tangentia also has offices in the USA, Mexico, and India. Through our global offices as well as associates & ecosystem partners, we have a presence in 5 continents and 30+ countries, offering a "think global, act local" solutions approach.
Learn more at www.tangentia.com
About the role
Role : Operations Manager
Location ; Toronto, ON
Responsibilities :
Operations Management
- Manage and streamline daily operational processes across departments.
- Monitor KPIs and operational metrics to ensure goals are met.
- Identify opportunities for efficiency improvements and implement best practices.
- Ensure compliance with company policies and Canadian workplace regulations.
Team Leadership
- Lead, mentor, and manage the operations support team.
- Oversee workforce planning, scheduling, and performance management.
- Foster a culture of collaboration, accountability, and continuous improvement.
Strategic Planning and Execution
- Support senior management in developing operational strategies and business plans.
- Coordinate the execution of strategic initiatives and special projects.
- Prepare regular reports and updates for leadership teams.
Vendor and Stakeholder Management
- Maintain strong relationships with vendors, partners, and internal stakeholders.
- Oversee contracts, procurement, and operational budgets.
- Ensure timely resolution of operational challenges and escalations.
Compliance and Documentation
- Ensure adherence to all operational policies and legal regulations.
- Maintain accurate documentation of processes, workflows, and performance reports.
Skills & Competencies:
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in operations tools and reporting platforms.
- Ability to manage budgets and resources efficiently.
About Tangentia
Tangentia is the leader in Autonomous Enterprise solutions with solutions around 3 focus areas.
Intelligent Automation- Artificial Intelligence(AI), Robotic Process Automation(RPA) and Blockchain B2B Connectivity - EDI, Ecommerce, OMS and Supply Chain Digital Innovation - Agile App Development, Strategic Staffing,Mobile, Salesforce & IBM consulting Tangentia customers include Royal Bank of Canada, Liquor Control Board of Ontario(LCBO),Suncor, Reliance Retail, Saint Gobain, Whirlpool, Sasktel, Vanguard and others. Tangentia has 12 Fortune 500 customers and 1000+ mid sized companies globally. Our Cloud SaaS solutions like Tangentia Gateway process more than US $10 Billion in transaction value annually.
Tangentia is a platinum partner of IBM with strong global capabilities around Watson AI and Sterling. In addition, other major partnerships include Automation Anywhere, Microsoft, Salesforce, BluePrism, UI Path, Google AI, and AWS. Headquartered in Toronto, Canada, Tangentia also has offices in the USA, Mexico, and India. Through our global offices as well as associates & ecosystem partners, we have a presence in 5 continents and 30+ countries, offering a "think global, act local" solutions approach.
Learn more at www.tangentia.com