What is the opportunity?

You will be overseeing RBC’s compliance with applicable data protection and privacy laws as well as RBCs Enterprise Privacy Risk Management Policy as it relates to HR/Employee data. As Senior Manager, HR Privacy Risk (Canada, USA, Caribbean), you will make a positive impact by focusing on HR Privacy Risk and Regulatory Compliance Risk in HR’s 1st Line of Defence.

This position is full time and will require you to work a minimum of 4 days in the office per week with the option to work one day from home.

What will you do?

• Support the maintenance and enhancement of the Global Privacy Program for Human Resources in Canada, the USA and the Caribbean, helping ensure compliance with applicable privacy laws, regulations and internal policies.
• Responsible for the handling of all individual (employee) rights requests in compliance with applicable data privacy laws and regulations, including review, redaction of responsible material in collaboration with key internal partners.
• Be responsible for privacy & compliance regulatory requirements in Canada, the USA and the Caribbean leveraging knowledge to monitor, review, report, fulfil and service Privacy Incidents, Privacy-related requests, and other Privacy Risk Management activities applicable to HR/Employee data. Includes, advising on privacy design requirements, conducting privacy risk assessments, identifying and mitigating HR privacy risk exposures, manage data incidents and breaches, coordinating responses to individual (employee) rights requests and other privacy queries.
• Ensure appropriate handling of Canada, USA and Caribbean based privacy complaints, responding to privacy queries and complaints from employees in a timely manner and accurate manner.
• Identify, document and track privacy risks and recommend actions (i.e. control activities), reporting of the risk position as required through formal organizational risk management processes and investigations.
• Initiate and own risk mitigation methodologies required to prudently manage risk exposures applicable to HR/Employee data. Develop service partnerships with business stakeholders, Group Risk Management and Compliance in identifying risk-related issues and raising awareness and understanding of risks associated with HR/Employee data.
• Support and advise on the management of HR/Employee data incidents and breaches, in line with privacy legislation and local (Canada/USA/Caribbean) specific policies and procedures.
• Support the Privacy Risk program for Human Resources by developing and facilitating privacy training to improve employee awareness.
• Drive culture of privacy within Human Resources by advocating for privacy by design and integration of the RBC privacy principles, accountability and sharing of best practice.
• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

What do you need to succeed?

Must-have

• Strong privacy background, including minimum of 5 years privacy experience
• Technical knowledge of data protection laws, regulations and practices in Canada and experience of applying these in practice.
• Strong analytical (qualitative and quantitative) and problem-solving skills with focus on attention to detail.
• Strong administrative, documentation, planning and organizational skills. Proven ability to manage multiple high-priority DSAR projects simultaneously.
• Self-sufficient with the ability to work independently and in a team environment. Experience with process mapping, documentation, and continuous improvement initiatives.
• Aptitude for learning technical systems and applications (not limited and as applicable to role and primary responsibilities): MS products – Excel, Word, Access, Outlook etc.

Nice-to-have

• Technical knowledge of data protection laws, regulations and practices in the USA and the Caribbean and experience of applying these in practice.
• Relevant privacy experience in Financial Services, delivering cross-company and/or jurisdiction privacy programs/initiatives.
• Professional designation/privacy qualification (such as CIPP/C or Practitioner Certification) is highly desirable.
• Experience delivering cross-company and/or jurisdiction privacy programs/initiatives

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.

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