Customer Service Coordinator (6 month contract)
About the role
Customer Service Coordinator (6-Month Contract)
Work Location: In person
We’re looking for a Customer Service Coordinator to support our team on a 6-month contract. In this role, you’ll be the main contact for clients, handling calls and emails, managing accounts, and making sure customers have a great experience. You’ll also help with onboarding, data updates, and projects that improve how we work.
Key Responsibilities• Client Support: Respond to inquiries by phone and email, resolve issues, and manage cancellations or terminations.
- Account Management: Onboard new clients, update service rates, and keep client files and reports accurate.
- Reporting: Use Excel to review client data, spot trends, and share insights with management.
- Process Improvements: Help streamline workflows, maintain procedures, and support ongoing projects.
- Team Support: Provide backup for other service roles, work with Dispatch on overflow calls, and assist managers as needed.
Qualifications• 3+ years in a customer service or client-facing role.
- Strong communication and problem-solving skills.
- Organized, detail-oriented, and able to multitask.
- Proficient in Microsoft Excel and Office Suite; CRM/ERP experience is an asset.
- Able to work independently and as part of a team.
Compensation• Competitive salary based on experience.
About Blue-Pencil Business Services Inc.
Customer Service Coordinator (6 month contract)
About the role
Customer Service Coordinator (6-Month Contract)
Work Location: In person
We’re looking for a Customer Service Coordinator to support our team on a 6-month contract. In this role, you’ll be the main contact for clients, handling calls and emails, managing accounts, and making sure customers have a great experience. You’ll also help with onboarding, data updates, and projects that improve how we work.
Key Responsibilities• Client Support: Respond to inquiries by phone and email, resolve issues, and manage cancellations or terminations.
- Account Management: Onboard new clients, update service rates, and keep client files and reports accurate.
- Reporting: Use Excel to review client data, spot trends, and share insights with management.
- Process Improvements: Help streamline workflows, maintain procedures, and support ongoing projects.
- Team Support: Provide backup for other service roles, work with Dispatch on overflow calls, and assist managers as needed.
Qualifications• 3+ years in a customer service or client-facing role.
- Strong communication and problem-solving skills.
- Organized, detail-oriented, and able to multitask.
- Proficient in Microsoft Excel and Office Suite; CRM/ERP experience is an asset.
- Able to work independently and as part of a team.
Compensation• Competitive salary based on experience.