Intensive Case Manager – Client Support Services

Posting #: 4158 Posting Date: 08/21/2025 Posting Closing: 09/02/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness, and empowerment; to our clients, families, and each other.

The Intensive Case Manager is responsible for providing case management support to newly arrived government-assisted refugees (GARs) and newcomers in Hamilton and Brantford. ICMs will each hold a caseload, comprised of individuals and families, which they will assist to integrate into the community, for a period of up to twelve months.

This position is a unionized, full-time, temporary position. This is an 18-month maternity leave contract. The rate of pay is $26.88 per hour. The hours for this position are 37.5 per week.

Key Responsibilities:

• Welcome, interact, and support clients accessing the program, and be available and approachable to address clients’ needs as they arise.

• Conduct initial intake and needs assessment, quarterly check-ins, settlement plans, and exit interviews.

• Provide appropriate and client-centered information and referral regarding the various services and resources available in the community.

• Manage and maintain up-to-date client files, input client data and information into the program database, complete government documents and forms, provide referrals, write case notes, and provide regular follow-up with clients.

• Conduct regular home visits and accompany clients to various appointments in the community for different services and resources.

• Advocate on behalf of clients for services and resources in the community.

• Provide life skills, telephone support, and crisis intervention as needed.

• Participate in case management meetings with internal staff and external service providers.

• Coordinate and facilitate program activities as required.

• Maintain good relationships and collaborate with other internal programs and external service providers to provide support to GARs and Newcomers.

What you will bring:

• Social Service Worker diploma or equivalent with relevant practical experience working with newcomers.

• Advanced knowledge of a second language is an asset: Farsi/Dari, Pashto, Arabic, Swahili, or Somali is strongly preferred.

• Registered and in good standing with the Ontario College of Social Workers and Social Service Workers or eligible for registration at the time of employment is required. Note: registration must be completed within 90 days after the start of employment.

• Minimum 1-year experience in an Intensive Case Management role serving a vulnerable population, including victims of trauma, is required.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute

• A supportive team that will empower you to achieve great milestones!

• Fun and engaging organizational events such as our Staff Appreciation Event

• Professional development and training opportunities

• Employee Assistance Program Available Immediately

• Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

• Click on this link: https://wesley.bamboohr.com/jobs/

• From there you can access all of Wesley’s job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.