• Opendoor is hiring a Manager, Operations to lead our Toronto-based operations team. This is a hands-on management role: you’ll own the performance and development of a team of Operations Specialists while actively shaping how the function operates in a rapidly evolving, AI-native environment
• You’ll be in the work, designing systems, debugging escalations, improving workflows alongside AI tools, and building the playbook for how operations run at scale while coaching, and managing the impact and performance of the team
• Lead and develop a team of Operations Specialists across operational workflows
• Own team performance: set expectations, manage throughput, and ensure the team is meeting SLAs and transaction deadlines
• Design and iterate on workflows in partnership with operations leads, incorporating AI tooling to continuously improve efficiency and accuracy
• Serve as the primary escalation point for complex cases that require judgment beyond the specialist level
• Coordinate cross-functionally with acquisition, renovation, resale, and finance teams
• Partner with R&D and ops AI teams to identify automation opportunities, test new tools, and give feedback on what’s working
• Build the culture of the team: hire people who want to work with AI, move fast, and improve the work every day
• Be the single accountable person for your function in Toronto

Benefits

• Save for tomorrow: Select our Pre-tax or Roth 401k plans to save towards retirement
• Healthy healthcare: Medical, dental and vision is 100% covered for employees
• Family planning: We offer specialty programs like Carrot, Cleo & Ginger
• Flexible vacation: Most of our team take at least 20 days off per year to decompress and be their best
• Resource groups: Join the group that works for you
• Income protection: 100% company sponsored: life insurance short term and long term disability
• Other: Flexible spending account, commuter benefit, employee assistance programs, and paid parental leave- Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential
• Comfortable in ambiguity; processes are still being built and you’ll be a primary architect of how this team operates
• Proven experience managing operations teams, in high-volume, deadline-driven environments
• Excellent communication and stakeholder management skills; you’ll be the bridge between Toronto execution and US-based teams
• Strong operational instincts: you can look at a workflow and quickly identify what’s broken, what should be automated, and what needs a human
• Hands-on comfort with AI tools and technology; you actively use AI in your own work and can coach a team to do the same
• High accountability and bias toward action; you fix problems before they become someone else’s escalation
• Experience building or scaling operations teams; you know how to set culture and norms early