Job Description: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary: Responsible for the development and execution of analyses that address specific client issues or initiatives. Proactively identify trends and issues utilizing a range of analytic techniques and tools. Liaise with client services, network development, and operational personnel to ensure the appropriateness of underlying assumptions and interpretations. Provide expertise and direction as it relates to client analytics solutions/services both internally and externally.

In this role, you will leverage data and analytical tools to uncover actionable insights that drive business decision-making. You will be responsible for analyzing complex data sets, identifying trends, and creating reports and dashboards that communicate key findings to stakeholders. You will work collaboratively with cross-functional teams to gather requirements, provide recommendations, and support organizational strategies.

Key Responsibilities:

• Administers data analysis processes to generate actionable insights for business leaders.

• Coordinates somewhat complex projects to ensure timelines and deliverables align with organizational goals.

• Analyzes somewhat complex data sets to identify trends, patterns, and insights that drive business outcomes.

• Develops somewhat complex reports and dashboards using BI tools to support decision-making processes.

• Implements data solutions by applying knowledge of business operations and data tools to address key challenges.

• Evaluates stakeholder requirements and recommends improvements in data reporting or analysis processes.

• Communicates findings effectively to influence decision-making and foster cross-functional collaboration.

• Recommends best practices to junior analysts to improve data analysis and visualization processes.

• Documents processes and conducts routine training for team members on tools and methodologies.

• Develop and deliver client analytics and reporting activities, support client relationship building, and overall project management of externally focused analytic deliverables.

• Develop and refine methodologies, tools and templates to allow for the successful execution of analytic deliverables. Support the ongoing development of the Advanced Analytics group capabilities by sharing innovative approaches and solutions with the broader team

• Participate in various activities to support the growth of the Advanced Analytics group including:

• Development of content and participating in the delivery of training to the Account Management function

• Development and maintenance of appropriate documentation regarding analytic approaches, metric definitions, etc.

• Other Advanced Analytics group projects as directed by Advanced Analytics leadership.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analytical Skills – Analyzing and synthesizing information to understand issues and identify options. Able to translate business requirements into reporting/analysis requirements. Ability to utilize / expand prospective business models.
• Technical Abilities - Proficiency in Microsoft Excel, including experience with Pivot Tables, advanced formulas, and data manipulation. Familiarity with the broader Microsoft Office Suite (e.g. PowerPoint, Word, Outlook) is beneficial. Experience with Strategy (formerly MicroStrategy) or comparable Business Intelligence (BI) tools (Tableau, Power BI, etc.) would be a significant plus. Familiarity with Python for automation initiatives also beneficial.
• Managing Diverse Relationships – Ability to relate well to a wide variety of diverse styles of people, types, and classes; open to differences; effective up, down, sideways, inside, and outside; builds diverse networks; quick to find common ground; treats differences fairly and equitably; treats everyone as a preferred customer.
• Organizing and Planning - Ability to plan, organize and prioritize work, balancing resources, skills, priorities and timescales to achieve objectives.
• Adaptability - Ability to respond and adapt to changing circumstances and to manage, solve problems and provide solutions in a climate of ambiguity.
• Communicating Effectively – Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across.
• Team Player – Proven ability to manage strong working relationships within the company. Able to complete tasks and work cooperatively with others.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Plan for Contingencies – Able to proactively identify potential problems and create contingency plans or “work-arounds” to implement if problems occur.
• Understanding the Business – Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easily. Understands the organization’s business model and competitive position in the marketplace.

Minimum Requirements:

• Candidate will have at least 2 years’ experience in analytics/reporting.
• Successful candidates may bring experience from an agency, client, or consulting environment.
• Bachelor’s degree required.

Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance

• Only be satisfied with complete success - Kaizen

Passionately Professiona l - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika

• Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction

• The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!!

• Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.