Top Benefits
About the role
Job Description
What is the Opportunity?
This in an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team. As a Senior Support Analyst, this position is responsible for the ongoing management and administration of Finance Systems (but not limited to) EPM, TLM, PeopleSoft and Finance Datamart. You will lead the end-to-end incident management process. Partner with IT in the investigation and resolution (both short and long term) of incident. As subject matter expert (SME) you will identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.
What will you do?
- Responsible for the ongoing management and administration of Finance Systems (e.g. EPM, TLM, PeopleSoft, Finance DataMart) including scheduling, data validations, incident investigation and resolution, governance and knowledge management
- Lead the end-to-end incident management process. Partner with IT in the investigation and resolution (both short and long term) of incident. Create and provide post incident review (PIR) documentation to Senior Management and affected business partners.
- As subject matter expert (SME) identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.
- Partner with IT to establish priorities for support, maintenance, and enhancement activities.
- Lead user acceptance test plan creation and execution for maintenance and enhancement releases, Provide application signoffs for deployments to production.
- Execute governance over Finance Systems to ensure integrity of the financial records by reviewing and providing approval for IT partners High Risk activities in the production environment.
- Lead discussions on Knowledge Management to ensure an effective, efficient and continuous Finance system support model
- Co-ordinate and lead all SOX and audit activities in support of Finance Systems ensuring compliance to all controls, Ensure compliance with all controls across all Finance Applications
What do you need to succeed?
Must-have:
- In-depth knowledge TLM reconciliation & transaction flow in TLM.
- Previous knowledge of RBC finance systems and tools (i.e. EPM, Adjustment Capture and PeopleSoft)
- Detail oriented, analytical, can work independently and is a fast learner
- Change mindset and ability to apply a process improvement lens to all BAU activities
- Good communication (oral & written) and interpersonal skills
- Proven time management, planning, organizational and problem-solving skills
Nice-to-have:
- Strong technical proficiency in Excel (Pivot tables, VB lookups)
- Experience with writing process documentation
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-POST
Job Skills
Business, Commercial Acumen, Communication, Critical Thinking, Decision Making, Financial Systems, Group Problem Solving, Incident Investigations, Interpersonal Relationship Management, Requirements Analysis, Systems Support, User Acceptance Testing (UAT)
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-16
Application Deadline:
2025-11-21
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the Opportunity?
This in an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team. As a Senior Support Analyst, this position is responsible for the ongoing management and administration of Finance Systems (but not limited to) EPM, TLM, PeopleSoft and Finance Datamart. You will lead the end-to-end incident management process. Partner with IT in the investigation and resolution (both short and long term) of incident. As subject matter expert (SME) you will identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.
What will you do?
- Responsible for the ongoing management and administration of Finance Systems (e.g. EPM, TLM, PeopleSoft, Finance DataMart) including scheduling, data validations, incident investigation and resolution, governance and knowledge management
- Lead the end-to-end incident management process. Partner with IT in the investigation and resolution (both short and long term) of incident. Create and provide post incident review (PIR) documentation to Senior Management and affected business partners.
- As subject matter expert (SME) identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.
- Partner with IT to establish priorities for support, maintenance, and enhancement activities.
- Lead user acceptance test plan creation and execution for maintenance and enhancement releases, Provide application signoffs for deployments to production.
- Execute governance over Finance Systems to ensure integrity of the financial records by reviewing and providing approval for IT partners High Risk activities in the production environment.
- Lead discussions on Knowledge Management to ensure an effective, efficient and continuous Finance system support model
- Co-ordinate and lead all SOX and audit activities in support of Finance Systems ensuring compliance to all controls, Ensure compliance with all controls across all Finance Applications
What do you need to succeed?
Must-have:
- In-depth knowledge TLM reconciliation & transaction flow in TLM.
- Previous knowledge of RBC finance systems and tools (i.e. EPM, Adjustment Capture and PeopleSoft)
- Detail oriented, analytical, can work independently and is a fast learner
- Change mindset and ability to apply a process improvement lens to all BAU activities
- Good communication (oral & written) and interpersonal skills
- Proven time management, planning, organizational and problem-solving skills
Nice-to-have:
- Strong technical proficiency in Excel (Pivot tables, VB lookups)
- Experience with writing process documentation
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-POST
Job Skills
Business, Commercial Acumen, Communication, Critical Thinking, Decision Making, Financial Systems, Group Problem Solving, Incident Investigations, Interpersonal Relationship Management, Requirements Analysis, Systems Support, User Acceptance Testing (UAT)
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-16
Application Deadline:
2025-11-21
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.