BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID : 18757

Employment Type : Full Time

Job Category : Customer Service/Support

Work Location : Montreal, Quebec (Kar)

State or Province : Quebec (CA-QC)

La société KAR Industrial est reconnue comme étant un fournisseur chef de file d’accessoires de machines-outils, d’outils de coupe et de fournitures liées à la fabrication dans l’industrie du travail des métaux. Elle compte plus de 70 ans à titre de distributeur principal sur le marché industriel partout au Canada. KAR offre plus de 30 000 UGS de qualité entreposées dans trois entrepôts stratégiquement situés à travers le pays.

Résumé Du Poste Nous sommes actuellement à la recherche d’un représentant bilingue, Ventes internes, Service à la clientèle pour notre bureau du Québec. Le candidat retenu doit posséder les compétences nécessaires pour offrir un service à la clientèle exceptionnel.

TÂCHES Et RESPONSABILITÉS

• Offrir un service à la clientèle exceptionnel à notre groupe de distributeurs industriels.
• Interagir, répondre et faire le suivi avec les clients au quotidien de manière courtoise et efficace.
• Vendre une gamme diversifiée de produits par téléphone, télécopieur et courriel.
• Traiter les commandes des clients à l’aide du système informatique, en assurant l’exactitude et la rapidité des livraisons.
• Assumer la responsabilité des problèmes de service à la clientèle difficiles tout en les réglant en temps opportun.
• Soutenir nos partenaires de distribution en ce qui a trait au service, aux prix, à la livraison et aux demandes de renseignements sur les stocks.
• Maintenir une connaissance approfondie des produits vendus.
• Passer en revue les commandes ouvertes et les commandes en souffrance quotidiennement.
• Démontrer une attention particulière au client et offrir un service exceptionnel.
• Favoriser la culture de MSC dans le département et dans l’ensemble de la société afin d’assurer la réalisation de la vision de MSC.
• Participer à des projets spéciaux et la réalisation de tâches supplémentaires au besoin.

INDIQUE LES TÂCHES ESSENTIELLES Pour bien accomplir ce travail, un associé doit être en mesure d’accomplir chaque tâche essentielle de façon satisfaisante. Les exigences énumérées ci-dessous sont représentatives des

FORMATION Et EXPÉRIENCE

• Un minimum de 2 ans d’expérience en ventes internes est requis.
• Bilingue en français et anglais.
• Études secondaires souhaitées.

Compétences

• Excellentes aptitudes pour le service à la clientèle.
• Solides compétences en communication, capacité à transmettre un message de manière organisée, claire et efficace.
• Faire preuve d’une solide éthique de travail et d’un engagement personnel à accomplir le travail.
• Solides compétences organisationnelles et informatiques.
• Connaissance des produits industriels, un atout.
• Esprit d’équipe et capacité à travailler de façon autonome dans un environnement dynamique.

AUTRES EXIGENCES/DÉTAILS SUPPLÉMENTAIRES

• Travailler depuis les bureaux du Québec est préférable, mais pas obligatoire si vous êtes à l’extérieur de la province.

Brief Position Summary We are currently seeking a bilingual Inside Sales-Customer Service Representative for our Quebec location. The successful candidate will possess the skills to provide exceptional customer service.

DUTIES And RESPONSIBILITIES

• Provide exceptional Customer Service to our group of Industrial Distributors.
• Interact, respond and follow up with customers on a daily basis, responding to all inquiries in a courteous and efficient manner.
• Sell a diversified line of products via phone, fax, and email.
• Processing customer orders through the computer system, ensuring accuracy and prompt delivery.
• Takes ownership with difficult customer service issues while resolving in a timely manner.
• Support our distribution partners with service, pricing, delivery, and inventory inquiries.
• Maintain a well-rounded knowledge of products sold.
• Review open orders and backorders on a daily basis.
• Demonstrated focus on the customer with exceptional service.
• Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participates in special projects and performs additional duties as required.
• INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily.? The requirements listed below are representative of knowledge, experience level and abilities required.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION And EXPERIENCE

• A minimum of 2 years previous Inside Sales experience is required.
• French bilingualism.
• Secondary School preferred.

Skills

• Excellent customer service skills required.
• Strong communication skills, ability to convey message in an organized, clear and effective manner.
• Demonstrate a strong work ethic and personal commitment to get the job done.
• Strong organizational and computer skills.
• Knowledge of industrial products is preferred.
• Team-player and an ability to work independently in a fast-paced environment.

Other Requirements/Additional Details

• On site is preferred but not mandatory if outside the province of QC.

Compensation starting at $40000 - $60000 depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

WHY MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.