About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Responsible to the Director, Flight Dispatch, this position will be responsible for the safety and security within Flight Dispatch operations, ensuring effective operational control and support of Air Canada’s network and operational objectives. In conjunction with Canadian Aviation Regulations, this role leads the development, implementation and continuous improvement of safe and efficient Dispatch processes and procedures, as well as medium to long term operational planning. This position will also be responsible for managing the Flight Dispatch day-of flight operations, and optimizing Flight Dispatch informational and technical platforms, ensuring that safety standards are met. This position will provide leadership to the Technical and Operational Control staff[KU2.1][MH2.2], and collaborate with various stakeholders to ensure operational integrity.
Responsibilities
Manage and oversee Flight Dispatch operations, ensuring safe, efficient, and compliant day-of flight operational control activities. Provide leadership and direction to Flight Dispatch personnel, including performance oversight, optimizing workload distribution, workforce scheduling, and short, medium, and long-term workforce planning to support operational requirements. Oversee operational and administrative support functions and activities that enable the safe, efficient, and compliant delivery of Flight Dispatch operations. Monitor SOP effectiveness as it pertains to day-of flight operations to ensure continual improvement, customer value, efficiency and control over company flights. In association with the Flight Dispatch leadership team, ensure all hazards and deficiencies found through audits or other reports including FDRs and DSRs are risk assessed; those hazards, incidents and findings are appropriately analyzed for root causes, and that remedial steps are developed and implemented and are evaluated for effectiveness. Ensure safe and cost-effective flight planning and Flight Watch in accordance with all applicable Canadian and International government rules and regulations, as well as branch and corporate policies and procedures. Support departmental financial objectives through effective management of staffing costs, overtime, operational expenditures, and resource utilization. Act as the Branch Liaison for operational issues with Flight Operations leadership, Airport Authorities and Air Navigation Service Providers (ANSP). Oversee operational records, data retention, documentation, and information management processes to ensure compliance with regulatory, safety, and corporate requirements. Lead the administration and governance of operational programs, committees (ie. Management-Association Workload and Scheduling (MAWS)), vacation and shift bids, seniority administration, and scheduling processes that support operational effectiveness and cost efficiency. Responsible for preliminary research of potential day-of-operations quiet hour flight operations violation. Presenting those findings to the Director, Flight Dispatch and coordinating and tracking written correspondence with local airport and Transport Canada authorities. Responsible for ensuring integrity of the operation at the Disaster Recovery Site (DR). Act as designate for the Director, Flight Dispatch and peer managers when required, providing leadership continuity and operational support. Perform other related duties and special projects in support of departmental and organizational objectives.
Education
Education: Post-secondary education, university or college diploma preferred. Ability to communicate information clearly, professionally, and credibly to various stakeholders. Proficiency in Microsoft Office applications (eg. MS Word, Excel, Outlook).
Licence(s), attestation(s), certification(s), association(s) required
Is a qualified Flight Dispatcher conforming with the CARs.
Experience/Business Knowledge
5+ years of experience as a qualified Flight Dispatcher with Air Canada.
Knowledge of management analysis and principles, methodology and techniques
Previous operational control/flight dispatch leadership experience or project management roles. In depth knowledge of Canadian Aviation Regulations, associated Commercial Air Services Standards, FARs and JAR-Ops. In depth knowledge of 705 and 725 operations. Must demonstrate significant achievements in specific quality areas and/or issues; proven superior interpersonal skills, writing skills and leadership capabilities. Safety Responsibilities: as per the Air Canada Flight Operations Manual (FOM), the Air Canada Flight Dispatch Standard Operating Procedures Manual (FDM), the Air Canada Flight Dispatch Training Manual (FDTM), the integrated safety management system, SOC/Dispatch work area recovery and evacuation process, and aircraft accidents and incidents (publication 400).
Conditions of Employment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
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About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Responsible to the Director, Flight Dispatch, this position will be responsible for the safety and security within Flight Dispatch operations, ensuring effective operational control and support of Air Canada’s network and operational objectives. In conjunction with Canadian Aviation Regulations, this role leads the development, implementation and continuous improvement of safe and efficient Dispatch processes and procedures, as well as medium to long term operational planning. This position will also be responsible for managing the Flight Dispatch day-of flight operations, and optimizing Flight Dispatch informational and technical platforms, ensuring that safety standards are met. This position will provide leadership to the Technical and Operational Control staff[KU2.1][MH2.2], and collaborate with various stakeholders to ensure operational integrity.
Responsibilities
Manage and oversee Flight Dispatch operations, ensuring safe, efficient, and compliant day-of flight operational control activities. Provide leadership and direction to Flight Dispatch personnel, including performance oversight, optimizing workload distribution, workforce scheduling, and short, medium, and long-term workforce planning to support operational requirements. Oversee operational and administrative support functions and activities that enable the safe, efficient, and compliant delivery of Flight Dispatch operations. Monitor SOP effectiveness as it pertains to day-of flight operations to ensure continual improvement, customer value, efficiency and control over company flights. In association with the Flight Dispatch leadership team, ensure all hazards and deficiencies found through audits or other reports including FDRs and DSRs are risk assessed; those hazards, incidents and findings are appropriately analyzed for root causes, and that remedial steps are developed and implemented and are evaluated for effectiveness. Ensure safe and cost-effective flight planning and Flight Watch in accordance with all applicable Canadian and International government rules and regulations, as well as branch and corporate policies and procedures. Support departmental financial objectives through effective management of staffing costs, overtime, operational expenditures, and resource utilization. Act as the Branch Liaison for operational issues with Flight Operations leadership, Airport Authorities and Air Navigation Service Providers (ANSP). Oversee operational records, data retention, documentation, and information management processes to ensure compliance with regulatory, safety, and corporate requirements. Lead the administration and governance of operational programs, committees (ie. Management-Association Workload and Scheduling (MAWS)), vacation and shift bids, seniority administration, and scheduling processes that support operational effectiveness and cost efficiency. Responsible for preliminary research of potential day-of-operations quiet hour flight operations violation. Presenting those findings to the Director, Flight Dispatch and coordinating and tracking written correspondence with local airport and Transport Canada authorities. Responsible for ensuring integrity of the operation at the Disaster Recovery Site (DR). Act as designate for the Director, Flight Dispatch and peer managers when required, providing leadership continuity and operational support. Perform other related duties and special projects in support of departmental and organizational objectives.
Education
Education: Post-secondary education, university or college diploma preferred. Ability to communicate information clearly, professionally, and credibly to various stakeholders. Proficiency in Microsoft Office applications (eg. MS Word, Excel, Outlook).
Licence(s), attestation(s), certification(s), association(s) required
Is a qualified Flight Dispatcher conforming with the CARs.
Experience/Business Knowledge
5+ years of experience as a qualified Flight Dispatcher with Air Canada.
Knowledge of management analysis and principles, methodology and techniques
Previous operational control/flight dispatch leadership experience or project management roles. In depth knowledge of Canadian Aviation Regulations, associated Commercial Air Services Standards, FARs and JAR-Ops. In depth knowledge of 705 and 725 operations. Must demonstrate significant achievements in specific quality areas and/or issues; proven superior interpersonal skills, writing skills and leadership capabilities. Safety Responsibilities: as per the Air Canada Flight Operations Manual (FOM), the Air Canada Flight Dispatch Standard Operating Procedures Manual (FDM), the Air Canada Flight Dispatch Training Manual (FDTM), the integrated safety management system, SOC/Dispatch work area recovery and evacuation process, and aircraft accidents and incidents (publication 400).
Conditions of Employment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.