Customer Success Manager
Remote
Europe, Canada, United Kingdom, United States
Senior Level
Top Benefits
Remote-first work from anywhere
Global gatherings in Croatia, Portugal, Greece
Career growth with coaching, training, conferences
About the role
Who you are
- We're looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people
- 1 - 2+ years in a high-touch CSM or Creator Success role (SaaS, EdTech, or Creator Economy preferred)
- Experience working in a startup or fast-scaling environment
- Familiarity with lifecycle tools (Hubspot, Intercom, ChurnZero, etc.) and customer data platforms
- Clear understanding of onboarding psychology, activation metrics, and the customer lifecycle
- Ability to segment and personalize engagement across different creator journeys (DIY vs. concierge)
- A mix of empathy + commercial acumen - you know when to coach, and when to close
- You speak metrics fluently (NRR, health score, CSAT, NPS) and use data to drive strategy
- Comfort using async tools (Loom, Notion, Slack) and documenting insights in a remote-first way
- Strong project management skills - you can juggle onboarding, renewals, and creator advocacy like a pro
- If you're excited about creating magic moments for customers, making creators feel seen and supported, and being a strategic part of their business growth - we’d love to meet you!
What the job involves
- You won’t just be responding to tickets or sending check-ins - you’ll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income
- Your zone of genius: onboarding + retention + strategic touch-points
- Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps
- Design onboarding flows that turn early excitement into real traction (and revenue!)
- Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift
- Get ahead of churn by proactively spotting friction and guiding creators through roadblocks
- Collaborate with Product and Marketing to bring the voice of the customer into everything we build
- Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)
- Your Mission? You’ll be the voice, brain, and heart behind every successful creator
The application process
- Discovery Call - Meet Monique, your Talent Guide 🌟 We’ll chat about your experience, what lights you up, and how that fits with our mission to help creators thrive. No pressure - just real talk!
- Show Us Your Style - Roll up your sleeves for a short, practical task. We’ll send over a mini real-world scenario to see how you’d work your CSM magic
- Think of it as your audition to show off your customer-savvy moves, strategic thinking, and success-driving spark
- Deep Dive - Time to chat with your future Career Coach! We’ll zoom in on your past CSM wins, how you build customer love, and what makes your success playbook tick
- Team Connect - Get to know your future CS crew and the awesome humans you’ll work alongside! It’s your chance to vibe-check the team, hear how we support creators, and swap ideas
- Strategy Sync - Dive into the big picture with our Head of CS. You’ll talk goals, NRR levers, playbook evolution, and where we’re heading next as a Success team
- Big Picture - This is where vision meets values. Connect with senior leaders to explore how our mission, culture, and product roadmap align with your own aspirations
Benefits
- 🌍 Remote-First - Work from anywhere in the world!
- ✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece)
- 📈 Career Growth - Coaching, training, and conferences on us
- ⚡ Creative Freedom - Your ideas matter. Your work makes a real impact
- 🖥️ Tech Gear Budget - Get the setup you need to shine
- 🏝️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate
- 👶 Paid Parental Leave - Because family first, always
About Passion.io
Technology, Information and Internet
51-200
Are you sick of thinking about doing something but never actually taking action? Are you tired of hearing your friends talk about their awesome plans and ideas, but they never do anything?
Well so are we!
We Are Passion - Passionate people, learning about the things we are most passionate about, and sharing those learnings on a global scale to get other people following their passions too! We are all about action.
At Passion.io, you learn from successful people! Whether it's through our online courses with your favorite social media influencers and celebrities, or via our Passion Masterclass coaches who train you to build your own business you are passionate about.
You learn directly from people that turned their passion into their profession and who have years of experience getting real results. And what's even better? We use our own specially developed technology to do it!
PASSION.io’s mission is to give people the power to have more impact with their skills, and make the world more confident and passionate.
Customer Success Manager
Remote
Europe, Canada, United Kingdom, United States
Senior Level
Top Benefits
Remote-first work from anywhere
Global gatherings in Croatia, Portugal, Greece
Career growth with coaching, training, conferences
About the role
Who you are
- We're looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people
- 1 - 2+ years in a high-touch CSM or Creator Success role (SaaS, EdTech, or Creator Economy preferred)
- Experience working in a startup or fast-scaling environment
- Familiarity with lifecycle tools (Hubspot, Intercom, ChurnZero, etc.) and customer data platforms
- Clear understanding of onboarding psychology, activation metrics, and the customer lifecycle
- Ability to segment and personalize engagement across different creator journeys (DIY vs. concierge)
- A mix of empathy + commercial acumen - you know when to coach, and when to close
- You speak metrics fluently (NRR, health score, CSAT, NPS) and use data to drive strategy
- Comfort using async tools (Loom, Notion, Slack) and documenting insights in a remote-first way
- Strong project management skills - you can juggle onboarding, renewals, and creator advocacy like a pro
- If you're excited about creating magic moments for customers, making creators feel seen and supported, and being a strategic part of their business growth - we’d love to meet you!
What the job involves
- You won’t just be responding to tickets or sending check-ins - you’ll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income
- Your zone of genius: onboarding + retention + strategic touch-points
- Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps
- Design onboarding flows that turn early excitement into real traction (and revenue!)
- Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift
- Get ahead of churn by proactively spotting friction and guiding creators through roadblocks
- Collaborate with Product and Marketing to bring the voice of the customer into everything we build
- Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)
- Your Mission? You’ll be the voice, brain, and heart behind every successful creator
The application process
- Discovery Call - Meet Monique, your Talent Guide 🌟 We’ll chat about your experience, what lights you up, and how that fits with our mission to help creators thrive. No pressure - just real talk!
- Show Us Your Style - Roll up your sleeves for a short, practical task. We’ll send over a mini real-world scenario to see how you’d work your CSM magic
- Think of it as your audition to show off your customer-savvy moves, strategic thinking, and success-driving spark
- Deep Dive - Time to chat with your future Career Coach! We’ll zoom in on your past CSM wins, how you build customer love, and what makes your success playbook tick
- Team Connect - Get to know your future CS crew and the awesome humans you’ll work alongside! It’s your chance to vibe-check the team, hear how we support creators, and swap ideas
- Strategy Sync - Dive into the big picture with our Head of CS. You’ll talk goals, NRR levers, playbook evolution, and where we’re heading next as a Success team
- Big Picture - This is where vision meets values. Connect with senior leaders to explore how our mission, culture, and product roadmap align with your own aspirations
Benefits
- 🌍 Remote-First - Work from anywhere in the world!
- ✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece)
- 📈 Career Growth - Coaching, training, and conferences on us
- ⚡ Creative Freedom - Your ideas matter. Your work makes a real impact
- 🖥️ Tech Gear Budget - Get the setup you need to shine
- 🏝️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate
- 👶 Paid Parental Leave - Because family first, always
About Passion.io
Technology, Information and Internet
51-200
Are you sick of thinking about doing something but never actually taking action? Are you tired of hearing your friends talk about their awesome plans and ideas, but they never do anything?
Well so are we!
We Are Passion - Passionate people, learning about the things we are most passionate about, and sharing those learnings on a global scale to get other people following their passions too! We are all about action.
At Passion.io, you learn from successful people! Whether it's through our online courses with your favorite social media influencers and celebrities, or via our Passion Masterclass coaches who train you to build your own business you are passionate about.
You learn directly from people that turned their passion into their profession and who have years of experience getting real results. And what's even better? We use our own specially developed technology to do it!
PASSION.io’s mission is to give people the power to have more impact with their skills, and make the world more confident and passionate.