Top Benefits
About the role
Your future is bright at AGAT! At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.
Client Services Representative – Environmental Summary: The Client Services Representative (CSR) is the primary link between the laboratory and clients, providing technical information and ensuring a seamless client experience. This role requires accuracy, patience, and strong communication skills to manage multiple tasks in a fast-paced, detail-oriented environment. A cooperative, team-focused mindset and commitment to quality service are essential. Guided by the Client Services Manager or Supervisor, the CSR upholds the company’s promise of "Service Beyond Analysis".
What you will be doing:
- Serve as the main client liaison, embodying AGAT’s mission of Service Beyond Analysis through timely, accurate communication and support
- Respond promptly to client inquiries, providing technical details, pricing, and sampling requirements, and coordinating laboratory testing or subcontracting as needed
- Manage client projects end-to-end — from sample receipt to reporting, exports, and invoicing — ensuring deadlines and quality standards are met
- Collaborate with internal teams (Laboratory, Logistics, Accounting, and Sales) to resolve issues, process requests, and maintain workflow efficiency
- Build and maintain strong client relationships through proactive communication, problem-solving, and regular meetings
- Support team development, participate in audits, and contribute to continuous improvement within the Client Services department
What you bring to the table:
- French Language proficiency not required but strongly preferred
- Minimum Diploma or Degree in Science
- Minimum 1-2 years laboratory or customer service
- Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems [LIMS] and Reporting Systems)
- Excellent communication skills both verbal and written; confident telephone communications essential
- Patience; customer rapport building skills are essential
- Ability to mentor others in the team
- Excellent organization and time management skills
- Attention to detail for routine tasks and commitment to quality standards
- Effective problem solving skills
- Ability to work independently under pressure
- Previous Customer Service experience and team-oriented focus is essential
Why Join Us? At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:
- Comprehensive health, dental, and vision care
- Paid vacation and flexible sick time
- Employee Assistance Program (EAP)
- Long-term disability and life insurance
- Professional development opportunities
Who We Are: AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.
We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy: At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.
Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.
Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity: AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
Powered by JazzHR
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About AGAT Laboratories
AGAT Laboratories is a highly specialized Canadian company providing analytical solutions worldwide. As Canada’s national privately-owned laboratory network, AGAT Laboratories is renowned for providing accurate, timely and defensible solutions to complex analytical requests with a constant focus on ensuring “Service Beyond Analysis” to its national and international clients since 1979. With coast-to-coast locations, AGAT Laboratories is comprised of 12 scientific divisions that service a wide spectrum of industries, namely, Environmental Chemistry, Mining Geochemistry, Petroleum Testing, Oil Sands Analysis, Rock Properties, Reservoir Characterization, Lubricant Testing, Air Quality Monitoring, Forensic Chemistry, Ultra-Trace and Toxicology, Food Testing, and Agricultural Analysis. For more information, please visit www.agatlabs.com, Twitter and Instagram, and subscribe to our YouTube channel.
AGAT Laboratoires est une compagnie canadienne spécialisée dans les solutions analytiques à travers le monde. En tant que réseau national de laboratoires privés au Canada, AGAT Laboratoires est réputé pour fournir des solutions précises, opportunes et défendables à des demandes analytiques complexes, avec le souci constant d’assurer un « Service au-delà de l’analyse » à ses clients nationaux et internationaux depuis 1979. Avec des succursales d’un océan à l’autre, AGAT Laboratoires regroupe 12 divisions scientifiques qui desservent un large éventail d’industries, notamment la chimie environnementale, la géochimie minière, les analyses pétrolières, les analyses des sables bitumineux, les propriétés des gisements, la caractérisation des réservoirs, les analyses des lubrifiants, la surveillance de la qualité de l’air, la chimie forensique, les analyses d’ultra-traces et toxicologie, les analyses alimentaires et les analyses agricoles. Pour de plus amples renseignements, veuillez consulter www.agatlabs.com, Twitter et Instagram, et abonnez-vous à notre chaîne YouTube.
Top Benefits
About the role
Your future is bright at AGAT! At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.
Client Services Representative – Environmental Summary: The Client Services Representative (CSR) is the primary link between the laboratory and clients, providing technical information and ensuring a seamless client experience. This role requires accuracy, patience, and strong communication skills to manage multiple tasks in a fast-paced, detail-oriented environment. A cooperative, team-focused mindset and commitment to quality service are essential. Guided by the Client Services Manager or Supervisor, the CSR upholds the company’s promise of "Service Beyond Analysis".
What you will be doing:
- Serve as the main client liaison, embodying AGAT’s mission of Service Beyond Analysis through timely, accurate communication and support
- Respond promptly to client inquiries, providing technical details, pricing, and sampling requirements, and coordinating laboratory testing or subcontracting as needed
- Manage client projects end-to-end — from sample receipt to reporting, exports, and invoicing — ensuring deadlines and quality standards are met
- Collaborate with internal teams (Laboratory, Logistics, Accounting, and Sales) to resolve issues, process requests, and maintain workflow efficiency
- Build and maintain strong client relationships through proactive communication, problem-solving, and regular meetings
- Support team development, participate in audits, and contribute to continuous improvement within the Client Services department
What you bring to the table:
- French Language proficiency not required but strongly preferred
- Minimum Diploma or Degree in Science
- Minimum 1-2 years laboratory or customer service
- Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems [LIMS] and Reporting Systems)
- Excellent communication skills both verbal and written; confident telephone communications essential
- Patience; customer rapport building skills are essential
- Ability to mentor others in the team
- Excellent organization and time management skills
- Attention to detail for routine tasks and commitment to quality standards
- Effective problem solving skills
- Ability to work independently under pressure
- Previous Customer Service experience and team-oriented focus is essential
Why Join Us? At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:
- Comprehensive health, dental, and vision care
- Paid vacation and flexible sick time
- Employee Assistance Program (EAP)
- Long-term disability and life insurance
- Professional development opportunities
Who We Are: AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.
We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy: At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.
Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.
Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity: AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
Powered by JazzHR
N6ijmZ71a7
About AGAT Laboratories
AGAT Laboratories is a highly specialized Canadian company providing analytical solutions worldwide. As Canada’s national privately-owned laboratory network, AGAT Laboratories is renowned for providing accurate, timely and defensible solutions to complex analytical requests with a constant focus on ensuring “Service Beyond Analysis” to its national and international clients since 1979. With coast-to-coast locations, AGAT Laboratories is comprised of 12 scientific divisions that service a wide spectrum of industries, namely, Environmental Chemistry, Mining Geochemistry, Petroleum Testing, Oil Sands Analysis, Rock Properties, Reservoir Characterization, Lubricant Testing, Air Quality Monitoring, Forensic Chemistry, Ultra-Trace and Toxicology, Food Testing, and Agricultural Analysis. For more information, please visit www.agatlabs.com, Twitter and Instagram, and subscribe to our YouTube channel.
AGAT Laboratoires est une compagnie canadienne spécialisée dans les solutions analytiques à travers le monde. En tant que réseau national de laboratoires privés au Canada, AGAT Laboratoires est réputé pour fournir des solutions précises, opportunes et défendables à des demandes analytiques complexes, avec le souci constant d’assurer un « Service au-delà de l’analyse » à ses clients nationaux et internationaux depuis 1979. Avec des succursales d’un océan à l’autre, AGAT Laboratoires regroupe 12 divisions scientifiques qui desservent un large éventail d’industries, notamment la chimie environnementale, la géochimie minière, les analyses pétrolières, les analyses des sables bitumineux, les propriétés des gisements, la caractérisation des réservoirs, les analyses des lubrifiants, la surveillance de la qualité de l’air, la chimie forensique, les analyses d’ultra-traces et toxicologie, les analyses alimentaires et les analyses agricoles. Pour de plus amples renseignements, veuillez consulter www.agatlabs.com, Twitter et Instagram, et abonnez-vous à notre chaîne YouTube.