Sales Order Desk Administrator
About the role
We are looking for an energetic and self-motivated Sales Order Desk Administrator to join our team. The successful candidate will be responsible to the Customer Success Manager for ensuring the timely and accurate entry of feed orders, assisting with efficient production and logistics schedules with mill and sales staff, while providing support to the Sales team. This is a full-time, in person position.
General Responsibilities:
- Responsible for following company policies.
- Maintains knowledge of and executes all Company Policies and Procedures as required by the organization and other regulatory agencies.
- Maintains and represents a professional and positive image for the company at all times.
- Functions as a team member.
- Performs other related duties as assigned.
Responsibilities and Duties:
- Manages the Automatic Delivery System (ADS) and, in consultation with mill production staff, assists with logistics scheduling to ensure timely and cost-efficient feed delivery.
- Responsible for providing a positive experience when interacting with customers and resolving any concerns.
- Maintains Great Plains/Feed Mill Manager Order Entry system. This includes updating customer delivery information.
- Maintains customer contact and farm information database while administrating timely customer communication to assist sales team.
- Communicates with the production and sales staff for awareness of on-farm changes affecting feed ordering (i.e., flock begin and end dates, on-farm forage change).
- Connecting with customers to securing flock start up, script development, feed programs, and shut off information.
- Prepares support for feed returns.
- Develops sales and production statistical reports as requested.
- Analyses inventory data acquired from driver logs, sales consultants’ and farmers’ feedback to determine individual farm feed requirements.
- Takes on a variety of tasks to support sales representatives including administering objectives as directed by the Customer Success Manager.
- Update reps on order status and delivery details so that they can keep customers informed.
- Produces and distributes sales and tonnage reports daily to assist the Customer Success Manager in overall planning.
- Maintain NIR samples up to date along with maintaining and cleaning NIR machine.
- Use of Bin Sentry and Poultry Plan systems
Work Experience Requirements:
- A minimum of two (2) years of work experience in customer service and administration.
- Demonstrates sound judgement and decision-making experience.
- Knowledge of general agricultural practices affecting on-farm decisions around livestock production.
- Basic knowledge/awareness of different types of animal feed and flock cycles an asset.
Education Requirements:
- Grade 12 diploma or equivalent
- Certificate or diploma in Office Administration, Business and/or Accounting would be an asset
Skills Required:
- Must possess excellent interpersonal, communication and customer service skills.
- Must possess excellent organizational, analytical, and problem-solving skills.
- Must be detail oriented.
- Must be able to work independently and maintain high degree of confidentiality.
- Requires Intermediate office software knowledge and strong Excel skills; Great Plains experience an asset.
Salary: $47,750.00 – $52,900.00 per year
About Clearbrook Grain and Milling
Established in 1953, Clearbrook Grain & Milling is BC’s longest standing, privately-owned feed business, providing complete feeds for the commercial dairy and poultry industries in the province’s Fraser Valley and Interior regions, as well as Vancouver Island. We also offer an extensive line of animal health and bio-security products.
Sales Order Desk Administrator
About the role
We are looking for an energetic and self-motivated Sales Order Desk Administrator to join our team. The successful candidate will be responsible to the Customer Success Manager for ensuring the timely and accurate entry of feed orders, assisting with efficient production and logistics schedules with mill and sales staff, while providing support to the Sales team. This is a full-time, in person position.
General Responsibilities:
- Responsible for following company policies.
- Maintains knowledge of and executes all Company Policies and Procedures as required by the organization and other regulatory agencies.
- Maintains and represents a professional and positive image for the company at all times.
- Functions as a team member.
- Performs other related duties as assigned.
Responsibilities and Duties:
- Manages the Automatic Delivery System (ADS) and, in consultation with mill production staff, assists with logistics scheduling to ensure timely and cost-efficient feed delivery.
- Responsible for providing a positive experience when interacting with customers and resolving any concerns.
- Maintains Great Plains/Feed Mill Manager Order Entry system. This includes updating customer delivery information.
- Maintains customer contact and farm information database while administrating timely customer communication to assist sales team.
- Communicates with the production and sales staff for awareness of on-farm changes affecting feed ordering (i.e., flock begin and end dates, on-farm forage change).
- Connecting with customers to securing flock start up, script development, feed programs, and shut off information.
- Prepares support for feed returns.
- Develops sales and production statistical reports as requested.
- Analyses inventory data acquired from driver logs, sales consultants’ and farmers’ feedback to determine individual farm feed requirements.
- Takes on a variety of tasks to support sales representatives including administering objectives as directed by the Customer Success Manager.
- Update reps on order status and delivery details so that they can keep customers informed.
- Produces and distributes sales and tonnage reports daily to assist the Customer Success Manager in overall planning.
- Maintain NIR samples up to date along with maintaining and cleaning NIR machine.
- Use of Bin Sentry and Poultry Plan systems
Work Experience Requirements:
- A minimum of two (2) years of work experience in customer service and administration.
- Demonstrates sound judgement and decision-making experience.
- Knowledge of general agricultural practices affecting on-farm decisions around livestock production.
- Basic knowledge/awareness of different types of animal feed and flock cycles an asset.
Education Requirements:
- Grade 12 diploma or equivalent
- Certificate or diploma in Office Administration, Business and/or Accounting would be an asset
Skills Required:
- Must possess excellent interpersonal, communication and customer service skills.
- Must possess excellent organizational, analytical, and problem-solving skills.
- Must be detail oriented.
- Must be able to work independently and maintain high degree of confidentiality.
- Requires Intermediate office software knowledge and strong Excel skills; Great Plains experience an asset.
Salary: $47,750.00 – $52,900.00 per year
About Clearbrook Grain and Milling
Established in 1953, Clearbrook Grain & Milling is BC’s longest standing, privately-owned feed business, providing complete feeds for the commercial dairy and poultry industries in the province’s Fraser Valley and Interior regions, as well as Vancouver Island. We also offer an extensive line of animal health and bio-security products.