OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a member of the Off Cloud Renewals Operations team, the Senior Revenue Operations Analyst will provide analysis and reporting to for the Off Cloud Renewals team. The ideal candidate will be highly analytical, detail-oriented, autonomous, and possess a broad understanding of the renewals business.

WHAT THE ROLE OFFERS

• Primary owner of cancellation and risk reporting. • Build strong relationships and collaborate closely with stakeholders to address business needs and ensure reports meet their requirements.• Conduct thorough reviews of data sets to understand the data and implement processes to improve future reporting.• Perform deep dives into data to ensure accuracy and provide strategic analysis and recommendations as needed.• Maintain and review key performance indicators to drive improved results.• Develop efficient and user-friendly reports.• Analyze existing reports and recommend improvements and automation to increase efficiency.• Report quarterly CS results from an operations perspective, including product analysis, cancellation analysis, billings analysis, and renewal rates.• Support regional management with reporting and analysis needs.• Deliver weekly, monthly, and quarterly reporting packages created by the reporting team, including billings and revenue trend analysis.

WHAT YOU NEED TO SUCCEED

• Bachelor’s degree in business, economics, mathematics, or equivalent experience.• Strong Microsoft Excel skills for building long-term models and performing ad-hoc tasks effectively.• Expert-level knowledge and experience with MS Office applications, particularly MS Excel.• Experience with systems such as Assure, Salesforce, and BI systems is an asset.• Ability to manage large volumes of data, complete analysis, and provide recommendations based on the data.• Ability to translate data into meaningful results and recommend solutions for improvements.• Strong analytical and problem-solving skills.• Organized with the ability to prioritize multiple projects in a fast-paced and changing environment, with minimal supervision.• Self-starter with the ability to work cross-functionally and independently.• Comfortable leading projects and meetings across the organizational hierarchy.• Excellent writing, communication, interpersonal, and customer service skills.• Highly motivated, participative team player capable of working in a matrix environment.• Project management and/or business analysis experience is an asset.• Previous experience in a global software enterprise with a foundational understanding of business processes.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.