Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The organization is hiring a Project Manager, who will be a key member of the Global Product Security team at one of our largest global clients in the consumer electronics and technology sectors.

This is a role at the intersection of consumer electronics, customer success management, research science, and security consulting. While we welcome expertise in the security field, it is not required, and this is a great opportunity for the right person with broad interests and a unique background to use those talents and life experience to contribute to some of the most exciting developments in consumer technology.

This role will work with Global Security Leadership to assess scenarios for threats impacting confidential projects that may result in leaks, losses, or theft and provide recommendations for mitigation. Scenarios range in variety from engaging with new third parties, to user experience research, to new product launch events.

Project Manager Responsibilities

• Oversee the operational excellence of workflows related to Team Documentation Management
• Ensure documentation is saved in the appropriate location
• Ensure documentation is easily accessible
• Update internal GS Standards & Policy as required
• Oversee successful completion of documentation on assigned projects within the allotted time
• Provide initial draft of deliverables using the appropriate template (Word Doc or Deck)
• Follow up with SMEs to ensure projects are completed and posted in a timely manner
• Document and oversee the completion of project deliverables and milestones to support FTE Leadership
• Manage GS Initiatives and ensure alignment with team goals
• Update and maintain internal resources with relevant information
• Oversee systematic updates of team Standards, Guidelines, and Policy
• Compile weekly, monthly, and quarterly reports
• Collaborate with leadership to define short-term and long-term program and project goals
• Identify Key Performance Indicators (KPIs) and verify weekly that expectations are being met
• Ensure quality of all written deliverables and presentations to leadership
• Conduct desktop research to comprehend and assess highly technical R&D projects; advise on confidentiality and security concerns
• Attend meetings with cross-functional stakeholders as assigned; document key points and deliverables for management review
• Partner with management and SMEs (information security, law, privacy, etc.) to compile information and provide recommendations
• Oversee the compilation of reports on possible security gaps and mitigation opportunities; convert findings into presentation decks
• Present key findings and recommendations periodically to senior leadership
• Support process optimization by overseeing the publishing of Standard Operating Procedures, Work Instructions, and Best Practices for internal and external stakeholders

Education/Qualifications

• Bachelor’s degree required and at least 5 years of professional experience
• Familiarity with the latest information from Reality Labs
• Interest and passion for self-learning (not necessarily expressed via an advanced degree; could include business management, history, or sciences)
• Experience in, or willingness to learn about, applied customer success management, relationship building, and similar skills in nontraditional environments
• Strong business writing ability
• Ability to work independently to deliver concrete results with minimal direction
• Ability to work collaboratively, diplomatically, and act as a positive business influencer within a distributed team and with diverse stakeholders
• Highly organized with strong attention to detail

Compensation

Estimated Pay Range: The estimated pay range for this position is USD $80,000/Yr. - USD $82,000/Yr. This is an exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.