Top Benefits
About the role
Summary
About Us: Kelson is a growing commercial HVAC and plumbing company based in Toronto, serving clients across Eastern Canada. We specialize in preventative maintenance, emergency service, and installation projects for commercial and industrial facilities. Our team takes pride in delivering reliable, professional service with a focus on communication, accountability, and customer satisfaction. Position Overview: We’re looking for a Dispatcher to join our 24/7 facility services team. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. As the central point of communication between customers, technicians, and management, you’ll ensure that service calls are scheduled efficiently and handled with urgency and care. What We Offer: • Competitive pay based on experience • Extended health and dental benefits • Supportive team environment • Opportunities for growth within a fast-expanding company • Paid training and ongoing professional development Schedule: Full-time, Monday to Friday (occasional after-hours or weekend support may be required)
Key Responsibilities
- Schedule and dispatch HVAC and plumbing technicians for service calls, maintenance, and project work
- Communicate with customers to confirm appointments, provide updates, and ensure customer satisfaction
- Prioritize emergency service requests and coordinate after-hours coverage as needed
- Review completed work orders and ensure all documentation is accurate and entered into the system
- Collaborate with operations and service managers to balance workload and maximize efficiency
- Assist technicians to prepare repair quotations resulting from service calls where necessary
- Reconcile technician work orders & timesheets, review work orders prepared by technicians for professionalism prior to sending to customers
- Maintain positive relationships with both customers and field staff
Desired Skills & Experience
- Minimum 2 years of experience in dispatching, coordination, or customer service is an asset (HVAC, plumbing, or construction industry preferred)
- Strong multitasking and problem-solving skills
- Excellent communication and organizational abilities
- Proficiency with dispatching software, CRM systems, or scheduling tools (e.g. SAMPro & TechAnywhere, ServiceTitan, Jobber, or equivalent)
- Ability to remain calm and professional under pressure
- Working knowledge of HVAC and plumbing terminology is an asset
Top Benefits
About the role
Summary
About Us: Kelson is a growing commercial HVAC and plumbing company based in Toronto, serving clients across Eastern Canada. We specialize in preventative maintenance, emergency service, and installation projects for commercial and industrial facilities. Our team takes pride in delivering reliable, professional service with a focus on communication, accountability, and customer satisfaction. Position Overview: We’re looking for a Dispatcher to join our 24/7 facility services team. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. As the central point of communication between customers, technicians, and management, you’ll ensure that service calls are scheduled efficiently and handled with urgency and care. What We Offer: • Competitive pay based on experience • Extended health and dental benefits • Supportive team environment • Opportunities for growth within a fast-expanding company • Paid training and ongoing professional development Schedule: Full-time, Monday to Friday (occasional after-hours or weekend support may be required)
Key Responsibilities
- Schedule and dispatch HVAC and plumbing technicians for service calls, maintenance, and project work
- Communicate with customers to confirm appointments, provide updates, and ensure customer satisfaction
- Prioritize emergency service requests and coordinate after-hours coverage as needed
- Review completed work orders and ensure all documentation is accurate and entered into the system
- Collaborate with operations and service managers to balance workload and maximize efficiency
- Assist technicians to prepare repair quotations resulting from service calls where necessary
- Reconcile technician work orders & timesheets, review work orders prepared by technicians for professionalism prior to sending to customers
- Maintain positive relationships with both customers and field staff
Desired Skills & Experience
- Minimum 2 years of experience in dispatching, coordination, or customer service is an asset (HVAC, plumbing, or construction industry preferred)
- Strong multitasking and problem-solving skills
- Excellent communication and organizational abilities
- Proficiency with dispatching software, CRM systems, or scheduling tools (e.g. SAMPro & TechAnywhere, ServiceTitan, Jobber, or equivalent)
- Ability to remain calm and professional under pressure
- Working knowledge of HVAC and plumbing terminology is an asset