As a General Manager, you will be responsible for developing and defining annual objectives, managing the achievements of your region, and evaluating the results in connection with the business plan and the strategic orientations of the organisation.

Management and Leadership

• Develop, define, measure, and analyse annual objectives.
• Establishing and managing site operating budgets.
• Examining data to proactively determine demand and the impact on the operations to effectively implement operational plans based on projections.
• Monitoring performance indicators (SLA’s) to achieve contractual objectives.
• Effectively communicating the organisation's vision to team members and mobilising employees to develop a culture of operational excellence.
• Reviewing and analysing the financial statements monthly to follow budgetary objectives, target opportunities and establish corrective measures to be implemented when necessary.
• Coordinating and leading administrative meetings.
• Collaborating with the Business Intelligence department.

Management of Operations

• Securing that the parking management service delivery meets the requirements of the contract.
• Ensuring the correct management of procedures, health and safety, equipment, and software specific to the operation.
• Safeguarding that all control measures are followed and respected.
• Being the local expert with all operational procedures to train, coach and mentor employees.
• Performing data analysis to define and implement operational changes aimed at improving profitability and customer service.
• Planning and directing the services of various suppliers.
• Assessing the needs and specifying specifications of the equipment, materials and supplies to be purchased, and ensuring monitoring and inventory of the same.
• Planning and directing all activities (administratively and in the field) related to the contract.
• Overseeing and ensuring that all cash and audit procedures are being followed.
• Answering and following up on escalated customer complaints in a timely manner.

Client Relationship Management

• Maintaining a lasting business relationship with the various client groups.
• Meeting with clients to identify issues, assess and recommend various solutions.
• Delivering a proactive client management style.
• Compiling data and preparing documents that will be reviewed, studied, and presented to clients on all operational output, including potential future operational enhancements.
• Providing an initiative-taking approach to discussing service enhancements, while constantly keeping aware of the latest information regarding market trends.
• Lead business reviews with stakeholders to deepen relationships, review performance, drive continuous improvement and develop forward-looking approaches and plans.

Team Management & Development

• Providing leadership and direction to ensure fair, consistent, and effective management of all employees.
• Fostering a positive, respectful, and high-performance work environment aligned with company values.
• Leading and supporting the management team in addressing employee relations matters, in partnership with Human Resources and in accordance with company policies and the collective agreement.
• Partnering with Human Resources on labour relations matters, including performance management, discipline and union negotiations.
• Supporting workforce planning, organisational structure, and ongoing development of the management team.
• Ensuring that training requirements are identified and completed, working closely with Human Resources to support development initiatives.
• Identifying development opportunities within the team and collaborating with Human Resources on training and succession planning.

What Are the Working Conditions?

• 100% on site/office-based.
• Working hours are split between the office and the field, meeting with clients and overseeing staff.
• This is a 24/7/365 working environment; you must be available after regular business hours, on statutory holidays and on call.

What Are We Looking For?

• Have a minimum of five (5) years of experience in operations management, including three (3) years in managing multi-site operational teams.
• Bachelor's degree in business administration or any other related field, preferred or applicable working experience.
• Experience in managing and negotiating service contracts.
• Experience in business relationships with clients.
• Fluency in oral and written English.
• Being bilingual (French) an advantage.
• A Valid Ontario Class "G" driver’s license in good standing.

What Will Set You Apart?

• Strong leadership skills and the ability to effectively set expectations, prioritise, manage performance, and develop skill sets.
• A proven ability to excel in a fast-paced, ever-changing working environment to simultaneously lead strategic and operational expectations, aligned with corporate and client objectives.
• An ability to establish an operational and organisational vision.
• Excellent interpersonal skills, demonstrating an initiative-taking attitude.
• Analytical, mathematical and statistical skills to interpret data, identify trends, and develop recommendations
• A personality able to mobilise leadership and build a team spirit while being an excellent strategic communicator.
• Unifying partners, creating constant dialogue and a climate of trust.
• A focus on performance and results, a rigorous and disciplined manager with excellent decision-making and critical thinking skills.

Indigo Park Canada is the leading provider of parking, transportation, logistics, and consulting services, with over 1,000 locations across Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimising the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment in employment or in the context of discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request regarding the materials or processes*.*

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. #IPC2