About DKSH DKSH’s purpose is to enrich people’s lives. For 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 35 markets across Asia Pacific, Europe, and North America. We employ over 26,800 specialists and produced net sales of CHF 11.1 billion in 2025. www.dksh.com

Performance Materials DKSH Performance Materials’ purpose is to enrich people’s lives by providing innovative and sustainable specialty chemicals and ingredients. As a global distribution and strategic solutions partner, we deliver sustainable growth for life science and industrial specialties brands and companies. With 58 innovation centers and regulatory support worldwide, we create formulations and solutions in food & beverage, personal care, and pharmaceuticals that improve people’s quality of life. Headquartered in Switzerland, DKSH Performance Materials operates in 33 markets across Asia Pacific, Europe, and North America, employing over 1,830 specialists, and producing net sales of CHF 1.4 billion in 2025.

Job Summary As the Sales Support Specialist , you will manage quote requests, track pricing data, and maintain accurate CRM records. Based in Markham, Ontario , you will coordinate with account managers, customers, and suppliers to ensure timely follow-ups and smooth sales operations that support business growth across DKSH North America.

Your Key Responsibilities

• Act as liaison between customers, suppliers, account managers master data and other internal cross-functional teams
• Coordinate sample and quote requests; track and communicate status updates
• Generate and maintain reports on quotes, samples, key projects, and sales performance
• Retrieve and manage data from various internal systems and sources to support reporting, analysis and informed decision-making
• Update and manage CRM data, log call reports and project updates
• Support the field sales team with new customer account activations, set up and continuity
• Support the product management marketing team with new suppliers and new product activations, set up and continuity
• Support pricing requests, inventory reviews, and supplier reporting
• Assist with customer inquiries, slow/dead stock follow-ups, and expired/damaged inventory management
• Provide administrative support, including supplier marketing literature and presentation distributions, maintaining product line cards and digital marketing launches
• Participate in team meetings and assist with trade show coordination as needed
• Participate and contribute to continuous improvement initiatives

Your Profile

• Experience handling customer inquiries and coordinating between Sales and Operations; at least 3 years of prior experience in a similar Sales Support or Sales Operations role
• Proficient in Salesforce CRM, with knowledge in SAP and Power BI preferred
• Proficient in Microsoft Office tools
• Fluent in written and spoken English
• Effective problem-solving skills for order and delivery issues
• Excellent time management and multitasking abilities

Why It’s Great to Work at DKSH At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers