Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Digital CX/UX Designer to join BrokerLink and work hybrid out of our Toronto, ON office, on a Permanent FT Basis.

The Digital CX/UX Designer is responsible for designing intuitive, customer-focused digital experiences that make it easy for clients to explore, purchase, and manage their insurance products online. In this role, you will use user research, data insights, and design best practices to create seamless interactions across quoting tools, policy management portals, and claims submission platforms. You will work closely with product managers, developers, marketing teams, and brokers to ensure every digital touchpoint is accessible, responsive, and aligned with regulatory requirements and brand standards.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

What the Role Entails:

• Evaluate existing applications and their UX (user experience) effectiveness considering human-computer interaction principles of design
• Design accessible, mobile-friendly interfaces for online quotes, self-serve policy changes, and claims reporting.
• Developing and maintaining design wireframes, mockups, storyboards, journey maps, sitemaps, screen flows and specifications
• Analyzing user feedback and activity, and iterating to enhance the user experience
• Running user testing of applications, software, and websites with employees and customers
• Conducting competitor and customer analysis to inform designs and create best in class online customer experiences
• Collaborate with cross-functional teams to ensure designs meet both user needs and industry compliance standards.
• Build requirements and coordinate with the development team to bring the designs to life
• Conduct user research and usability testing to understand client needs across personal, commercial, and specialty insurance.
• Continuously optimize digital experiences based on analytics, broker feedback, and customer insights.
• Manage a Figma instance including a design system

The Successful candidate will have:

*If you feel you have the equivalent skills, please apply*

• Post-Secondary Education with discipline in Web design & Development/Customer Science/Marketing/Business or Related field
• 3+ years experience
• UX designers must have a solid understanding of graphic design and web technologies
• Superb communication, time-management, problem-solving, organizational, and process-management skills
• Creativity, passion, and attention to detail are also key requirements for success in this role
• Knowledge of industry tools such as Figma, Sketch, InVision, Adobe InDesign, Illustrator, Photoshop, Zeplin and OmniGraffle

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!