FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

Join Natus and help keep critical medical technology running for the people who rely on it.

At Natus, the technology we build supports clinicians and patients around the world. When our systems are in use, they need to work—reliably, consistently, and without guesswork. That’s where you come in.

We’re looking for a Technical Service Specialist who enjoys solving real problems, working directly with customers, and digging into the technical details that make complex systems run. In this role, you’ll provide worldwide technical support for Natus products, working with customers, field teams, and internal departments to keep everything operating smoothly.

This is a role for someone who likes to figure things out, communicate clearly, and take ownership of a problem until it’s solved.

What You’ll Do

You’ll be the technical lifeline for customers and colleagues when questions or issues arise.

• Provide technical service support for all supported Natus products, working directly with customers and field personnel to diagnose and resolve technical issues.
• Serve as a key contact point between customers and internal teams, including Sales, Field Service, Shipping, Manufacturing, Inventory Control, and Finance, to coordinate and ensure product delivery and support.
• Maintain accurate records of all customer interactions in the Service Request (Salesforce) system, documenting activities according to FDA regulatory requirements.
• Participate in an on-call rotation for after-hours support (evenings and weekends) to ensure customers always have access to help when they need it.
• Stay current with and follow Quality System procedures that impact the quality of products and services delivered to customers.
• Contribute to Quality Improvement initiatives and recommend ways to improve service systems and processes.
• Share knowledge with teammates and help others grow through product knowledge transfer and collaboration.

**Travel:**Minimal.

What You Bring

To succeed in this role, you should enjoy working with technology, solving problems methodically, and communicating solutions clearly.

Education & Experience

• Bachelor’s degree (B.Sc.) from a four-year college or university,

or two to four years of related experience/training,

or an equivalent combination of education and experience.

Skills That Make You Stand Out

Technical Knowledge

• Understanding of network protocols such as UDP, TCP/IP, Ethernet, and HTTP—how data actually moves through a network.
• Experience troubleshooting networking and/or databases.
• Familiarity with:

**Operating Systems:**Windows 10/11, Windows Server

**Software:**MS Office, SQL Server

**Hardware:**PC repair and troubleshooting

**Networking:**Troubleshooting and Citrix Server environments

• Certifications such as Network+, A+, or MCSE are a plus.

Additional Experience That Helps

• Experience in a technical support or call center environment
• Familiarity with call tracking systems such as Clientele or Siebel
• Experience in the medical device industry
• Clinical familiarity with EEG, Sleep, EMG, or IOM technologies

What Sets You Apart

• Strong problem-solving, analytical, and organizational skills
• Clear written and verbal communication
• Ability to interpret technical documentation, journals, and procedures
• Comfort working with mathematical concepts such as ratios, percentages, and statistical reasoning
• The ability to work independently while also contributing to a team
• A mindset focused on continuous learning and skill development

Why This Role Matters

The work you do here isn’t abstract. The systems you support are used by clinicians and hospitals to diagnose and monitor patients. When something goes wrong, the people on the other end need someone capable, calm, and technically sharp.

That someone could be you.

If you’re the type who enjoys solving technical puzzles, helping people under pressure, and learning something new every week, you’ll likely feel right at home here.

Canada Pay Transparency Clause

This posting is for an existing vacancy. The expected annual base salary for this position is $60-70K CAD. This role may also be eligible for a company bonus or commission plan, as applicable to the position. Canadian work experience is not required. Automated or artificial intelligence–assisted tools may be used in the screening or assessment of applicants. Candidates who participate in an interview will be advised whether a hiring decision has been made within 45 days of the final interview, in accordance with applicable law.

**Compensation and Benefits:**Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment, paid statutory holidays, 3 weeks’ vacation and 7 sick days, RRSP Match, tuition reimbursement program eligibility and more...

Be the People part of the Neuro Solution. Apply Today.

**EEO Statement:**Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. This posting is for an existing vacancy.

**Accessibility:**Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate to contact our Human Resources Department.

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